TECHNOLOGY "HOW TO" & SYSTEM STATUS PAGE
Need Additional Tech Support? (248) 823-5092 or
Email us: helpdesk@troy.k12.mi.us or schoology@troy.k12.mi.us or pssupport@troy.k12.mi.us
School Year Hours: Monday - Friday 8am-4pm
Summer Hours: 4420 Livernois, Troy MI 48098, M-Th, 8am-4pm
Find additional technology, iPad and Schoology support: Click Here
(Green - Stable), (Yellow - Delays), (Orange - Unstable), (Red - Site is Down)
"HOW TO" Guides & Troubleshooting
- HOW TO RESET/CHANGE YOUR DISTRICT PASSWORD
- HOW TO SIGN INTO YOUR APPLE ID
- IPAD "HOW TO" INSTRUCTION GUIDES
- HOW TO SIGN IPAD RESPONSIBILITY FORM AND PAY FOR INSURANCE
- Using Schoology through Safari or Web browser If there are issues with your App
- IPAD RESPONSIBLITY AND DAMAGE FEE CHART
- Accessible Alert Status Links
HOW TO RESET/CHANGE YOUR DISTRICT PASSWORD
HOW TO SIGN INTO YOUR APPLE ID
IPAD "HOW TO" INSTRUCTION GUIDES
- Tech Help
- How to Connect to Wifi/Web Filters
- How to Clear the iPad Cache
- How to Troubleshoot See Saw Login Issues
- Troubleshooting Schoology
- HOW TO KEEP YOUR IPAD CLEAN
- HOW TO ADD TSD EMAIL ACCOUNT TO YOUR IPAD
- Accessibility Technology Resources
- HOW TO restore A DISABLED IPAD / Passcode locked
- HOW TO BACKUP TO ICLOUD AND ONEDRIVE
- HOW TO ACCESS EMAIL OR ONEDRIVE WITH OFFICE 365
- HOW TO MANAGE AN OFFICE 365 TEAM
- HOW TO CREATE A SHAREPOINT LIBRARY
- Student Schoology Login - Introduction
Tech Help
The TSD Technology Help Desk is available from 8am - 4pm, Monday - Friday (Summer M-TH). Please allow up to 30 minutes for calls to be returned. For quicker service, contact the Help Desk via email at Help@troy.k12.mi.us.
If you are having difficulty getting on the internet on your student iPad, logging into SeeSaw or Schoology, locate the tab for troubleshooting steps. Note: The web filter expires every 8 hours, so you will have to log back in after this time. Go to Safari and block.troy.k12.mi.us to login or find the Home app (has TSD logo) on your iPad.
How to Connect to Wifi/Web Filters
How to Troubleshoot Your iPad Wifi Connection from Home
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select General. Scroll down on the right-side to the bottom and select Reset.
Step 3: Select Reset Network Settings from the right-side menu.
Step 4: Click Reset when prompted.
Step 5: The Apple Logo will appear on the screen with a progress bar.
Step 6: Go back to the Home Screen and select the Settings app.
Step 7: Click Wifi from the left-side, then, select your home Network from the list on the right-side.
Step 8: Type your home network Password in the available window.
Step 9: Go back the Home Screen and select the Safari app. Type block.troy.k12.mi.us in the address field.
Step 10: The OneTroy filter window will open. Type your district Username and Password. Click OK.
You should now have access to Safari and the App Portal
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Reset Network Settings for Troubleshooting Connecting Wifi at Home & SeeSaw Login
We have added an easy-to-reconnect app to the iPad homescreen. Look for the TSD logo app, this will take you to the block.troy.k12.mi.us page to login.
Another way to troubleshoot your iPad wifi connection is to Reset the Network Settings. Follow the steps below to reset. This can be done at school or home to re-establish your wifi connection. The video below also visually demonstrates another method of troubleshooting.
Reminder all student iPads have filtered internet access. This filter provides the same protection at home as it does at school. If you are tying to log into Clever, make sure that you are logging in using LOGIN FOR LDAP.
How to Clear the iPad Cache
Clearing Website Data/Cache (if you have tried to Reset your network and it is still not working)
If you are experiencing issue connecting after , but was able to do that in the past, it may be that your browsing history needs to be cleared. This is a good first step to troubleshooting your iPad connection from home or at school.
Reminder all student iPads have filtered internet access. This filter provides the same protection at home as it does at school. If you are tying to log into Clever, make sure that you are logging in using LOGIN FOR LDAP.
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select Safari. Scroll down on the right-side to the bottom and select Clear History and Website Data.
Step 3: Search for one of the following: notpurple.com, espn.com or amazon.com. If you are not able to see the page, then you will need to log into the filter.
Step 5: Type your district username and password
Step 6: Click OK
Step 7: It can take up to 5 minutes for the filter and cache to clear to gain access, so be patient.
If you still have issues after resetting, contact the Help Desk at helpdesk@troy.k12.mi.us or (248) 823-5092.
How to Troubleshoot See Saw Login Issues
Not able to Log Into See Saw:
Login to the web filter resets every 8 hours. If you have issues logging into SeeSaw or any other app, please follow the steps in How to Connect to Wifi/Web Filter and/or How to Clear the iPad Cache. If you are are prompted for a QR or access code logging into SeeSaw, email your teacher.
Troubleshooting Schoology
Troubleshooting Schoology:
If you are unable to connect to Schoology, please check the following:
- Check your Wifi connection/signal
- Login using your email address and password
- If you are unable to use the app, try opening Safari and navigating to: https://troyschools.schoology.com/
- If you are still experiencing issues, try Resetting Your Network Settings. Click for instructions
How to check the status of Schoology (is the site stable or down):
To check the status of Schoology to see if the Application is good or down, click this link:https://status.schoology.com
How to Log into Schoology on the iPad
CLICK IMAGE TO VIEW ALL PAGES
Parents: How to add additional children to your Schoology Account or set up initial account (click image to open
HOW TO KEEP YOUR IPAD CLEAN
It is a good idea to keep your iPad clean, especially if it is being touched by multiple people in the home.
Our recommendations are:
- Spray cleaner onto a soft cloth or paper towel, then wipe the iPad screen and case.
- Use a disinfectant wipe on the screen and case, then let air dry. Wipe any residue with soft cloth
Do not spray cleaner directly onto the iPad, as it may get under the tempered glass or into the home button. When cleaning with your disinfecting wipes, avoid getting liquid in the ports. Even if most phones are now water resistant, it may cause damage. Avoid abrasive cleansers or harsh chemicals.
HOW TO ADD TSD EMAIL ACCOUNT TO YOUR IPAD
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select Passwords & Accounts Scroll down on the right-side to the bottom and select Add Account.
Step 3: Select Microsoft Exchange.
Step 4: Type your district email address and click Next. The description field will auto-fill.
Step 5: Click Sign-in.
Step 6: Type your password and click Save.
Step 7: Your email account has now been added to the blue Mail App on the iPad for easy access from the home screen.
Step 8: Click the home button and mail app to give it a try.
Reminder that students can not sent or receive to/from external email addresses, such as gmail, yahoo, att, hotmail, etc....
Accessibility Technology Resources
HOW TO restore A DISABLED IPAD / Passcode locked
HOW TO BACKUP TO ICLOUD AND ONEDRIVE
HOW TO ACCESS EMAIL OR ONEDRIVE WITH OFFICE 365
HOW TO MANAGE AN OFFICE 365 TEAM
HOW TO CREATE A SHAREPOINT LIBRARY
Student Schoology Login - Introduction
HOW TO SIGN IPAD RESPONSIBILITY FORM AND PAY FOR INSURANCE
Using Schoology through Safari or Web browser If there are issues with your App
If you experience issues with your Schoology app, you can use Schoology through a web browser. Delete the Schoology app and re-install from the App Portal or call the Help Desk at 248-823-5092 to have the app re-installed. In the meantime, follow the steps below for Schoology access online.
STUDENTS CAN USE THIS LINK TO LOG STUDENT INTO SCHOOLOGY OR THE APP ON THEIR IPAD:
If logging in through the app make sure to type Troy School District in the school box, then select Troy School District with the green dot to the right. Then type the student's district email address ________@troyschools.org and the password. You can find this information in the PowerSchool Parent Portal at the top, if needed or by calling the Help Desk at 248-823-5092.
Student can access Schoology through the app or a web browser. Click Pink Button - Staff/Student Schoology from this link: https://www.troy.k12.mi.us/ or login directly with your email/password at https://troyschools.schoology.com/
When you click the link above it should take you to a Microsoft login page. - Enter your district email address and when prompted the password. If you do not see the Microsoft login window, you may be in the parent account or did not set the school as Troy School District.
PARENT ACCESS LINKS:
Parent Access Link (once account has been created): https://app.schoology.com/login
If you find that you are unable to login with the link above with these credentials, click https://app.schoology.com/login/forgot and enter your email address to reset your password.
IPAD RESPONSIBLITY AND DAMAGE FEE CHART
Accessible Alert Status Links
TSD System Status Notes
None to report - all systems are stable. If you need additional tech support - please email us at helpdesk@troy.k12.mi.us
Schoology Alert Status - LINK
SCHOOLOGY is actively monitoring an unprecedented, rapid increase in concurrent users on their server. They have taken a number of steps to improve stability and have proactively added significant additional capacity. During this time, a very small percentage of users may occasionally experience intermittent page loading errors. Refreshing the page should resolve most issue.
Subscribe to Schoology Alerts at https://status.schoology.com/
If you need additional tech support - please email us at helpdesk@troy.k12.mi.us