The TSD Technology Help Desk is available from 7am - 3pm,  Monday - Friday.  Please allow up to 30 minutes for calls to be returned.  For quicker service, contact the Help Desk via email at HelpDesk@troy.k12.mi.us.

If you are having difficulty getting on the internet on your student iPad, logging into SeeSaw or Schoology, locate the tab for troubleshooting steps.  Note:  The web filter expires every 8 hours, so you will have to log back in after this time.  Go to Safari and block.troy.k12.mi.us to login or find the Home app (has TSD logo) on your iPad.

Help Desk is experiencing a large volume of calls, we are requesting that you follow the steps within the tabs above for troubleshooting.  If you continue to have issues, please contact us at helpdesk@troy.k12.mi.us

Troubleshooting Schoology:

• Check your Wifi connection/signal
• Login using your email address and password
• If you are unable to use the app, try opening Safari and navigating to:  https://troyschools.schoology.com/
• If you are still experiencing issues, try Resetting Your Network Settings. Click for instructions

How to check the status of Schoology (is the site stable or down):

It is a good idea to keep your iPad clean, especially if it is being touched by multiple people in the home. 

Our recommendations are:

• Spray cleaner onto a soft cloth or paper towel, then wipe the iPad screen and case. 
• Use a disinfectant wipe on the screen and case, then let air dry.  Wipe any residue with soft cloth

Do not spray cleaner directly onto the iPad, as it may get under the tempered glass or into the home button.  When cleaning with your disinfecting wipes, avoid getting liquid in the ports. Even if most phones are now water resistant, it may cause damage. Avoid abrasive cleansers or harsh chemicals.