TECHNOLOGY "HOW TO" & SYSTEM STATUS PAGE
Need Additional Tech Support? (248) 823-5092 or
Email us: helpdesk@troy.k12.mi.us or schoology@troy.k12.mi.us or pssupport@troy.k12.mi.us
School Year Hours: Monday - Friday 8am-4pm
Summer Hours: 4420 Livernois, Troy MI 48098, M-Th, 8am-4pm
Find additional technology, iPad and Schoology support: Click Here
(Green - Stable), (Yellow - Delays), (Orange - Unstable), (Red - Site is Down)
"HOW TO" Guides & Troubleshooting
- HOW TO RESET/CHANGE YOUR DISTRICT PASSWORD
- HOW TO SIGN INTO YOUR APPLE ID
- IPAD "HOW TO" INSTRUCTION GUIDES
- HOW TO SIGN IPAD RESPONSIBILITY FORM AND PAY FOR INSURANCE
- Using Schoology through Safari or Web browser If there are issues with your App
- IPAD RESPONSIBLITY AND DAMAGE FEE CHART
- Accessible Alert Status Links
- HOW TO CONVERT A DOCUMENT TO PDF FOR PRINTING
HOW TO RESET/CHANGE YOUR DISTRICT PASSWORD
HOW TO SIGN INTO YOUR APPLE ID
IPAD "HOW TO" INSTRUCTION GUIDES
- Tech Help
- How to Connect to Wifi/Web Filters
- How to Clear the iPad Cache
- How to Troubleshoot See Saw Login Issues
- Troubleshooting Schoology
- HOW TO KEEP YOUR IPAD CLEAN
- HOW TO ADD TSD EMAIL ACCOUNT TO YOUR IPAD
- Accessibility Technology Resources
- HOW TO restore A DISABLED IPAD / Passcode locked
- HOW TO BACKUP TO ICLOUD AND ONEDRIVE
- HOW TO ACCESS EMAIL OR ONEDRIVE WITH OFFICE 365
- HOW TO MANAGE AN OFFICE 365 TEAM
- HOW TO CREATE A SHAREPOINT LIBRARY
- Student Schoology Login - Introduction
Tech Help
The TSD Technology Help Desk is available from 8am - 4pm, Monday - Friday (Summer M-TH). Please allow up to 30 minutes for calls to be returned. For quicker service, contact the Help Desk via email at Help@troy.k12.mi.us.
If you are having difficulty getting on the internet on your student iPad, logging into SeeSaw or Schoology, locate the tab for troubleshooting steps. Note: The web filter expires every 8 hours, so you will have to log back in after this time. Go to Safari and block.troy.k12.mi.us to login or find the Home app (has TSD logo) on your iPad.
How to Connect to Wifi/Web Filters
How to Troubleshoot Your iPad Wifi Connection from Home
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select General. Scroll down on the right-side to the bottom and select Reset.
Step 3: Select Reset Network Settings from the right-side menu.
Step 4: Click Reset when prompted.
Step 5: The Apple Logo will appear on the screen with a progress bar.
Step 6: Go back to the Home Screen and select the Settings app.
Step 7: Click Wifi from the left-side, then, select your home Network from the list on the right-side.
Step 8: Type your home network Password in the available window.
Step 9: Go back the Home Screen and select the Safari app. Type block.troy.k12.mi.us in the address field.
Step 10: The OneTroy filter window will open. Type your district Username and Password. Click OK.
You should now have access to Safari and the App Portal
______________________________________________________________
Reset Network Settings for Troubleshooting Connecting Wifi at Home & SeeSaw Login
We have added an easy-to-reconnect app to the iPad homescreen. Look for the TSD logo app, this will take you to the block.troy.k12.mi.us page to login.
Another way to troubleshoot your iPad wifi connection is to Reset the Network Settings. Follow the steps below to reset. This can be done at school or home to re-establish your wifi connection. The video below also visually demonstrates another method of troubleshooting.
Reminder all student iPads have filtered internet access. This filter provides the same protection at home as it does at school. If you are tying to log into Clever, make sure that you are logging in using LOGIN FOR LDAP.
How to Clear the iPad Cache
Clearing Website Data/Cache (if you have tried to Reset your network and it is still not working)
If you are experiencing issue connecting after , but was able to do that in the past, it may be that your browsing history needs to be cleared. This is a good first step to troubleshooting your iPad connection from home or at school.
Reminder all student iPads have filtered internet access. This filter provides the same protection at home as it does at school. If you are tying to log into Clever, make sure that you are logging in using LOGIN FOR LDAP.
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select Safari. Scroll down on the right-side to the bottom and select Clear History and Website Data.
Step 3: Search for one of the following: notpurple.com, espn.com or amazon.com. If you are not able to see the page, then you will need to log into the filter.
Step 5: Type your district username and password
Step 6: Click OK
Step 7: It can take up to 5 minutes for the filter and cache to clear to gain access, so be patient.
If you still have issues after resetting, contact the Help Desk at helpdesk@troy.k12.mi.us or (248) 823-5092.
How to Troubleshoot See Saw Login Issues
Not able to Log Into See Saw:
Login to the web filter resets every 8 hours. If you have issues logging into SeeSaw or any other app, please follow the steps in How to Connect to Wifi/Web Filter and/or How to Clear the iPad Cache. If you are are prompted for a QR or access code logging into SeeSaw, email your teacher.
Troubleshooting Schoology
Troubleshooting Schoology:
If you are unable to connect to Schoology, please check the following:
- Check your Wifi connection/signal
- Login using your email address and password
- If you are unable to use the app, try opening Safari and navigating to: https://troyschools.schoology.com/
- If you are still experiencing issues, try Resetting Your Network Settings. Click for instructions
How to check the status of Schoology (is the site stable or down):
To check the status of Schoology to see if the Application is good or down, click this link:https://status.schoology.com
How to Log into Schoology on the iPad
CLICK IMAGE TO VIEW ALL PAGES
Parents: How to add additional children to your Schoology Account or set up initial account (click image to open
HOW TO KEEP YOUR IPAD CLEAN
It is a good idea to keep your iPad clean, especially if it is being touched by multiple people in the home.
Our recommendations are:
- Spray cleaner onto a soft cloth or paper towel, then wipe the iPad screen and case.
- Use a disinfectant wipe on the screen and case, then let air dry. Wipe any residue with soft cloth
Do not spray cleaner directly onto the iPad, as it may get under the tempered glass or into the home button. When cleaning with your disinfecting wipes, avoid getting liquid in the ports. Even if most phones are now water resistant, it may cause damage. Avoid abrasive cleansers or harsh chemicals.
HOW TO ADD TSD EMAIL ACCOUNT TO YOUR IPAD
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select Passwords & Accounts Scroll down on the right-side to the bottom and select Add Account.
Step 3: Select Microsoft Exchange.
Step 4: Type your district email address and click Next. The description field will auto-fill.
Step 5: Click Sign-in.
Step 6: Type your password and click Save.
Step 7: Your email account has now been added to the blue Mail App on the iPad for easy access from the home screen.
Step 8: Click the home button and mail app to give it a try.
Reminder that students can not sent or receive to/from external email addresses, such as gmail, yahoo, att, hotmail, etc....
Accessibility Technology Resources
HOW TO restore A DISABLED IPAD / Passcode locked
HOW TO BACKUP TO ICLOUD AND ONEDRIVE
HOW TO ACCESS EMAIL OR ONEDRIVE WITH OFFICE 365
HOW TO MANAGE AN OFFICE 365 TEAM
HOW TO CREATE A SHAREPOINT LIBRARY
Student Schoology Login - Introduction
HOW TO SIGN IPAD RESPONSIBILITY FORM AND PAY FOR INSURANCE
Using Schoology through Safari or Web browser If there are issues with your App
If you experience issues with your Schoology app, you can use Schoology through a web browser. Delete the Schoology app and re-install from the App Portal or call the Help Desk at 248-823-5092 to have the app re-installed. In the meantime, follow the steps below for Schoology access online.
STUDENTS CAN USE THIS LINK TO LOG STUDENT INTO SCHOOLOGY OR THE APP ON THEIR IPAD:
If logging in through the app make sure to type Troy School District in the school box, then select Troy School District with the green dot to the right. Then type the student's district email address ________@troyschools.org and the password. You can find this information in the PowerSchool Parent Portal at the top, if needed or by calling the Help Desk at 248-823-5092.
Student can access Schoology through the app or a web browser. Click Pink Button - Staff/Student Schoology from this link: https://www.troy.k12.mi.us/ or login directly with your email/password at https://troyschools.schoology.com/
When you click the link above it should take you to a Microsoft login page. - Enter your district email address and when prompted the password. If you do not see the Microsoft login window, you may be in the parent account or did not set the school as Troy School District.
PARENT ACCESS LINKS:
Parent Access Link (once account has been created): https://app.schoology.com/login
If you find that you are unable to login with the link above with these credentials, click https://app.schoology.com/login/forgot and enter your email address to reset your password.
IPAD RESPONSIBLITY AND DAMAGE FEE CHART
Accessible Alert Status Links
TSD System Status Notes
None to report - all systems are stable. If you need additional tech support - please email us at helpdesk@troy.k12.mi.us
Schoology Alert Status - LINK
SCHOOLOGY is actively monitoring an unprecedented, rapid increase in concurrent users on their server. They have taken a number of steps to improve stability and have proactively added significant additional capacity. During this time, a very small percentage of users may occasionally experience intermittent page loading errors. Refreshing the page should resolve most issue.
Subscribe to Schoology Alerts at https://status.schoology.com/
If you need additional tech support - please email us at helpdesk@troy.k12.mi.us
HOW TO CONVERT A DOCUMENT TO PDF FOR PRINTING
Schoology (Student and Parent "How to's" and FAQ's)
Schoology (Account Information)
Frequently Asked Questions & Resources
The Troy School District uses Schoology, an award-winning Learning Management System that offers our students the opportunity to see assignments and grades, participate in group discussions, interact with teachers and other students, track their progress, turn in assignments, monitor progress and homework due dates, plus much more. Schoology: (pronounced - Skool'uh-jee)
Troubleshooting Schoology:
If you are unable to connect to Schoology, please check the following:
- Check your Wifi connection/signal
- Login using your email address and password
- If you are unable to use the app, try opening Safari and navigating to: https://troyschools.schoology.com/
- If you are still experiencing issues, try Resetting Your Network Settings. Click for instructions
How to check the status of Schoology (is the site stable or down):
To check the status of Schoology to see if the Application is good or down, click this link:https://status.schoology.com
- Why do I need a Parent Schoology account?
- My child already has a Schoology account, now what?
- My child's school is listed incorrectly in the portal?
- My child has graduated and I'm still receiving email from Schoology?
Why do I need a Parent Schoology account?
The district provides parents an access code to create a Schoology account to follow their student's coursework and progress. Parents can view the following with their account:
- Activities/Groups
- Semester Courses
- Calendars (upcoming & overdue assignments)
- Test and Homework Grades
- Classroom Syllabus
- Messages from the school and teacher
- Discussions
Parents can also set notifications by text and/or email for up-to-date summary reports and teacher messages.
My child already has a Schoology account, now what?
Some elementary classrooms use a BASIC or FREE version of Schoology that is different than the PREMIUM version (primarily used by secondary students).
In these instances, when you child moves up to middle school, you will need to DELETE your BASIC account (or use a different email address) and create a NEW account when you are provided the student access code. For instructions on how to delete your BASIC account Click Here
My child's school is listed incorrectly in the portal?
My child has graduated and I'm still receiving email from Schoology?
- Do I have to have multiple accounts for each child?
- I forgot my parent account password?
- How is Schoology different from PowerSchool?
- Accessible Links
Do I have to have multiple accounts for each child?
If you have more than one child, we provide you a code per child and have you link them together upon set-up in one account. No need to do this each year, once it is set-up you are done.
If you need additional assistance, each school building has a Schoology Tech Chair that can assist you with questions and concerns.
I forgot my parent account password?
How is Schoology different from PowerSchool?
Schoology is a tool that students use daily to interface with the teacher on assignments and coursework. It also allows parents to manage their child's academic progress.
PowerSchool is a student data management system and will update you on your child's attendance, disciplinary actions and final grade reports.
Accessible Links
iPad Information, FAQ's , Password Resets & Account Resources
- 1:1 Devices: Students K-12 & Staff
- iPad Support: Troubleshooting & How to Guides
- iPad Insurance: Responsibility, Fees & Information
- iPad FAQ's
- Password Reset Information
- HOW TO SIGN INTO YOUR APPLE ID
- Federated Apple ID / COPPA Information
- Technology Staff Directory
- Schoology Account Information
- PowerSchool Account Information
- Microsoft Office 365 Account & Application Support
- Data Services
- Student Acceptable User Policy
1:1 Devices: Students K-12 & Staff
All Troy School District students and teachers are provided a district-owned device.
- Device Standardization
- This reduces the level of support required for learning from home.
- Filtering – Monitoring – Classroom Management
- District owned devices can be filtered to comply with CIPA (Children’s Internet Protection Act).
- Monitoring for social and emotional wellbeing.
- Classroom Management such as a teacher being able to lock students to a specific website or application while teaching to reduce distractions.
- Removing Barriers
- Removing technology as a barrier to teaching and learning.
- Providing access to state testing – WIDA and MStep
- 1:1 Distribution – K-12
- All students in grades Kindergarten – 12th grade will receive an iPad
- Students in grades K, 3rd-12th grade receive an iPad with a keyboard case
- All students receive a charging brick and cable. These are consumables and it is up to the parent/guardian to replace non-working accessories.
- The district does not supply headphones, mice, or iPad pens. These may be purchased by the parent/guardian or student.
- Annual iPad insurance is available at the start of each school year.
iPad Support: Troubleshooting & How to Guides
TECHNOLOGY "HOW TO" & SYSTEM STATUS PAGE
Need Additional Tech Support? (248) 823-5092 or
Email us: helpdesk@troy.k12.mi.us or schoology@troy.k12.mi.us
Tech Department Summer Hours: 4420 Livernois, Troy MI 48098, M-Th, 8am-4pm
Find additional technology, iPad and Schoology support: Click Here
(Green - Stable), (Yellow - Delays), (Orange - Unstable), (Red - Site is Down)
"HOW TO" Guides & Troubleshooting
- IPAD "HOW TO" INSTRUCTION GUIDES
- HOW TO SIGN IPAD RESPONSIBILITY FORM AND PAY FOR INSURANCE
- Using Schoology through Safari or Web browser If there are issues with your App
- IPAD RESPONSIBLITY AND DAMAGE FEE CHART
- Accessible Status Links
IPAD "HOW TO" INSTRUCTION GUIDES
- Tech Help
- How to Connect to Wifi/Web Filters
- How to Clear the iPad Cache
- How to Troubleshoot See Saw Login Issues
- Troubleshooting Schoology
- HOW TO KEEP YOUR IPAD CLEAN
- How to Download Zoom on the iPad & Login
- HOW TO ADD TSD EMAIL ACCOUNT TO YOUR IPAD
- Accessibility Technology Resources
- HOW TO restore A DISABLED IPAD / Passcode locked
- HOW TO FIND A STUDENT USERNAME AND PASSWORD
- HOW TO BACKUP TO ICLOUD AND ONEDRIVE
- HOW TO ACCESS EMAIL OR ONEDRIVE WITH OFFICE 365
- HOW TO MANAGE AN OFFICE 365 TEAM
- HOW TO CREATE A SHAREPOINT LIBRARY
- Student Schoology Login - Introduction
Tech Help
The TSD Technology Help Desk is available from 8am - 4pm, Monday - Friday (Summer M-TH). Please allow up to 30 minutes for calls to be returned. For quicker service, contact the Help Desk via email at Help@troy.k12.mi.us.
If you are having difficulty getting on the internet on your student iPad, logging into SeeSaw or Schoology, locate the tab for troubleshooting steps. Note: The web filter expires every 8 hours, so you will have to log back in after this time. Go to Safari and block.troy.k12.mi.us to login or find the Home app (has TSD logo) on your iPad.
How to Connect to Wifi/Web Filters
How to Troubleshoot Your iPad Wifi Connection from Home
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select General. Scroll down on the right-side to the bottom and select Reset.
Step 3: Select Reset Network Settings from the right-side menu.
Step 4: Click Reset when prompted.
Step 5: The Apple Logo will appear on the screen with a progress bar.
Step 6: Go back to the Home Screen and select the Settings app.
Step 7: Click Wifi from the left-side, then, select your home Network from the list on the right-side.
Step 8: Type your home network Password in the available window.
Step 9: Go back the Home Screen and select the Safari app. Type block.troy.k12.mi.us in the address field.
Step 10: The OneTroy filter window will open. Type your district Username and Password. Click OK.
You should now have access to Safari and the App Portal
______________________________________________________________
Reset Network Settings for Troubleshooting Connecting Wifi at Home & SeeSaw Login
We have added an easy-to-reconnect app to the iPad homescreen. Look for the TSD logo app, this will take you to the block.troy.k12.mi.us page to login.
Another way to troubleshoot your iPad wifi connection is to Reset the Network Settings. Follow the steps below to reset. This can be done at school or home to re-establish your wifi connection. The video below also visually demonstrates another method of troubleshooting.
Reminder all student iPads have filtered internet access. This filter provides the same protection at home as it does at school. If you are tying to log into Clever, make sure that you are logging in using LOGIN FOR LDAP.
How to Clear the iPad Cache
Clearing Website Data/Cache (if you have tried to Reset your network and it is still not working)
If you are experiencing issue connecting after , but was able to do that in the past, it may be that your browsing history needs to be cleared. This is a good first step to troubleshooting your iPad connection from home or at school.
Reminder all student iPads have filtered internet access. This filter provides the same protection at home as it does at school. If you are tying to log into Clever, make sure that you are logging in using LOGIN FOR LDAP.
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select Safari. Scroll down on the right-side to the bottom and select Clear History and Website Data.
Step 3: Search for one of the following: notpurple.com, espn.com or amazon.com. If you are not able to see the page, then you will need to log into the filter.
Step 5: Type your district username and password
Step 6: Click OK
Step 7: It can take up to 5 minutes for the filter and cache to clear to gain access, so be patient.
If you still have issues after resetting, contact the Help Desk at helpdesk@troy.k12.mi.us or (248) 823-5092.
How to Troubleshoot See Saw Login Issues
Not able to Log Into See Saw:
Login to the web filter resets every 8 hours. If you have issues logging into SeeSaw or any other app, please follow the steps in How to Connect to Wifi/Web Filter and/or How to Clear the iPad Cache. If you are are prompted for a QR or access code logging into SeeSaw, email your teacher.
Troubleshooting Schoology
Troubleshooting Schoology:
If you are unable to connect to Schoology, please check the following:
- Check your Wifi connection/signal
- Login using your email address and password
- If you are unable to use the app, try opening Safari and navigating to: https://troyschools.schoology.com/
- If you are still experiencing issues, try Resetting Your Network Settings. Click for instructions
How to check the status of Schoology (is the site stable or down):
To check the status of Schoology to see if the Application is good or down, click this link:https://status.schoology.com
How to Log into Schoology on the iPad
CLICK IMAGE TO VIEW ALL PAGES
Parents: How to add additional children to your Schoology Account or set up initial account (click image to open
HOW TO KEEP YOUR IPAD CLEAN
It is a good idea to keep your iPad clean, especially if it is being touched by multiple people in the home.
Our recommendations are:
- Spray cleaner onto a soft cloth or paper towel, then wipe the iPad screen and case.
- Use a disinfectant wipe on the screen and case, then let air dry. Wipe any residue with soft cloth
Do not spray cleaner directly onto the iPad, as it may get under the tempered glass or into the home button. When cleaning with your disinfecting wipes, avoid getting liquid in the ports. Even if most phones are now water resistant, it may cause damage. Avoid abrasive cleansers or harsh chemicals.
How to Download Zoom on the iPad & Login
How to Install Zoom on the iPad
CLICK IMAGE TO VIEW ALL PAGES
Zoom is available in the App Portal. If you do not have access to the App Portal, follow the steps in How to Connect to Wifi/Web Filter. If the app refuses to install, please contact the Help Desk to have them manually push the app to your iPad. ZOOM can also be accessed online at https://troyk12mi.zoom.us/join.
Helpdesk@troy.k12.mi.us or (248) 823-5092
HOW TO ADD TSD EMAIL ACCOUNT TO YOUR IPAD
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select Passwords & Accounts Scroll down on the right-side to the bottom and select Add Account.
Step 3: Select Microsoft Exchange.
Step 4: Type your district email address and click Next. The description field will auto-fill.
Step 5: Click Sign-in.
Step 6: Type your password and click Save.
Step 7: Your email account has now been added to the blue Mail App on the iPad for easy access from the home screen.
Step 8: Click the home button and mail app to give it a try.
Reminder that students can not sent or receive to/from external email addresses, such as gmail, yahoo, att, hotmail, etc....
Accessibility Technology Resources
HOW TO restore A DISABLED IPAD / Passcode locked
HOW TO FIND A STUDENT USERNAME AND PASSWORD
HOW TO BACKUP TO ICLOUD AND ONEDRIVE
HOW TO ACCESS EMAIL OR ONEDRIVE WITH OFFICE 365
HOW TO MANAGE AN OFFICE 365 TEAM
HOW TO CREATE A SHAREPOINT LIBRARY
Student Schoology Login - Introduction
HOW TO SIGN IPAD RESPONSIBILITY FORM AND PAY FOR INSURANCE
Using Schoology through Safari or Web browser If there are issues with your App
If you experience issues with your Schoology app, you can use Schoology through a web browser. Delete the Schoology app and re-install from the App Portal or call the Help Desk at 248-823-5092 to have the app re-installed. In the meantime, follow the steps below for Schoology access online.
STUDENTS CAN USE THIS LINK TO LOG STUDENT INTO SCHOOLOGY OR THE APP ON THEIR IPAD:
If logging in through the app make sure to type Troy School District in the school box, then select Troy School District with the green dot to the right. Then type the student's district email address ________@troyschools.org and the password. You can find this information in the PowerSchool Parent Portal at the top, if needed or by calling the Help Desk at 248-823-5092.
Student can access Schoology through the app or a web browser. Click Pink Button - Staff/Student Schoology from this link: https://www.troy.k12.mi.us/ or login directly with your email/password at https://troyschools.schoology.com/
When you click the link above it should take you to a Microsoft login page. - Enter your district email address and when prompted the password. If you do not see the Microsoft login window, you may be in the parent account or did not set the school as Troy School District.
PARENT ACCESS LINKS:
Parent Access Link (once account has been created): https://app.schoology.com/login
If you find that you are unable to login with the link above with these credentials, click https://app.schoology.com/login/forgot and enter your email address to reset your password.
IPAD RESPONSIBLITY AND DAMAGE FEE CHART
Accessible Status Links
TSD System Status Notes
None to report - all systems are stable. If you need additional tech support - please email us at helpdesk@troy.k12.mi.us
Schoology Alert Status - LINK
SCHOOLOGY is actively monitoring an unprecedented, rapid increase in concurrent users on their server. They have taken a number of steps to improve stability and have proactively added significant additional capacity. During this time, a very small percentage of users may occasionally experience intermittent page loading errors. Refreshing the page should resolve most issue.
Subscribe to Schoology Alerts at https://status.schoology.com/
If you need additional tech support - please email us at helpdesk@troy.k12.mi.us
ZOOM ALERT STATUS - LINK
iPad Insurance: Responsibility, Fees & Information
iPad Responsibility, Insurance & Damage Information
Where Do I Sign the iPad Responsibility Form?
This form can be found in the PowerSchool Parent Portal. The Student iPad Responsibility Form must be signed by all parents that have students eligible for 1:1 devices. YOU MUST LOGIN AND SIGN FOR EACH STUDENT. Click the POWERSCHOOL button to login. The iPad Damage Fees Chart is also located in the Parent Portal (fees with and without Insurance).
Once logged in click FORMS & LINKS on the left menu and the iPad form will be listed in the center of the screen. If you have trouble accessing the parent portal, need login assistance or additional parent support, please contact us at pssupport@troy.k12.mi.us.
Student iPad Responsibility & Optional Insurance Form - For all Assigned 1:1 TSD Students
As with any school property issued to a student, there is a responsibility to take appropriate care of the resource. Just like a textbook, your child may receive a new or refurbished device. The student is responsible for the device at all times. In the event of damage to an iPad, district policies and practices may require a cost be assessed to cover the repair or replacement cost of the device. The fee schedule below is based on use of a TSD-provided device and any damage to it while in use by the student.
Troy School District has selected a protective iPad case for all district issued iPads. Students in grades K-2 are provided with a rugged snap on case and a tempered glass screen protector. Students in ALL grades are provided an iPad with a protective keyboard or rug-ed case. Both cases have a protective outer shell with a tempered glass screen protector to resist screen and/or iPad shell damage. Students must NEVER remove the case or the tempered glass. Damage that occurs due to the removal of an iPad case or removal of the tempered glass is considered INTENTIONAL DAMAGE (not covered by insurance) and will incur Intentional Damage fees and disciplinary action. Removal of an iPad Case may lead to disciplinary action and case replacement/damage fees.
- Student iPad Responsibility Form & Insurance Information
- Insurance Fees Chart (Coverage)
- How and Where do I pay Damage Fees?
Student iPad Responsibility Form & Insurance Information
Annual Accidental Damage Insurance Plan – OPTIONAL COVERAGE
This annual insurance plan is designed to help students when there is an accident that causes damage to the device. When participating in the district’s insurance plan for $10 per year, any accidental damage reported will be covered based upon the schedule below.
Insurance coverage will fix accidental damage to the iPad with no cost incurred by the student for the first damage repair. Subsequent damage repairs during the covered year will follow the insurance fee chart. The student will not have an iPad available for home use while the device is out for repair and will need to check an iPad out daily for in-school use from the building technician until his/her device is repaired. Insurance will cover up to 2 tempered glass screen protection replacements per year, with additional tempered glass replacement charges of $5/incident, during the covered year. See fee schedule below. Occurrence counts for incidents of damage are reset annually. Please note, if insurance is not purchased for the annual cost of $10 per student, per year, the fee schedule specified below will apply.
ACCESSORIES ARE NOT COVERED BY INSURANCE - Students are provided with a USB power adapter and charging cable when the device is assigned to the student. Replacement of lost or damaged cables is the responsibility of student. Troy School District recommends Apple OEM or Apple Certified replacements.
Any damage reported due to misuse, neglect, intentional damage, or loss will result in fees up to the full cost of replacing the device, regardless of your participation in the annual insurance plan. Any damage that occurs when the iPad is removed from the provided case is considered intentional damage. Any screen damage that occurs when tempered glass is not in place will not be covered by insurance.
Insurance payments for the current school year and all future school years must be received by the end of the third week of September or set date by the district. Payments may be made on-line or by check payable to the Troy School District. All checks should include the student(s) first and last name as well as the student number(s).
Loss or Theft
In the case of a stolen iPad, a copy of a completed police department report MUST BE RETURNED to Troy School District. You will be subject to the stolen/lost device fee set by the district unless waived by the Principal or Director of Technology.
By signing this Equipment Responsibility Form, I agree to abide by the Acceptable Use Policy and Student Code of Conduct for the Troy School District. (Code of conduct can be found on the Troy School District webpage)
I agree to reimburse the Troy School District for repair and/or replacement costs generated by damage to or loss of this equipment per the Occurrence Fees listed above, and I understand that I am able to choose whether or not I wish to participate in the annual insurance program.
I understand and agree to return ALL equipment, if my student leaves the District including the iPad with case and accessories, including adapter and charging cord.
I WILL NOT use this equipment in violation of any Board Policies, Federal, City, County, or State law(s). The Principal and/or Director of Technology will determine all decisions regarding misuse or misconduct and penalties or fines.
I understand by submitting this form, my child and I agree to the terms, fees and policies outlined above.
Insurance Fees Chart (Coverage)
iPad Damage/Occurrence Fees (WITH INSURANCE)
- First Occurrence (with Insurance) - NO CHARGE
- Second Occurrence (with Insurance) - $75
- Third Occurrence (with Insurance) - $150
- Broken Tempered Glass (with Insurance) - Up to 2 (additional replacements $5)
- iPad Damage Due to Case Removal - NOT COVERED
iPad Damage/Occurrence Fees (WITHOUT INSURANCE)
- First Occurrence (without Insurance) - $100
- Second Occurrence (without Insurance) - $150
- Third Occurrence (without Insurance) - $300
- Broken Tempered Glass (without Insurance) - $10 (all instances)
- iPad Damage Due to Case Removal - NOT COVERED/CONTACT PRINCIPAL*
Accessory & Case Damage (WITH or WITHOUT INSURANCE)
- Damaged/Lost Cables - Student is responsible for replacement - NOT COVERED BY INSURANCE
- Damaged/Lost Power Adapter - Student is responsible for replacement - NOT COVERED BY INSURANCE
- Damaged/Lost iPad Case (without keyboard) - Student is responsible for replacement cost = $30 - NOT COVERED BY INSURANCE
- Damaged/Lost iPad Case (with keyboard) - Student is responsible for replacement cost = $100 - NOT COVERED BY INSURANCE
- Damaged/Lost iPad Keyboard - Student is responsible for replacement cost = $50 - NOT COVERED BY INSURANCE
Notes:
- Insurance will cover up to 2 replacement tempered glass screens per year - additional tempered glass replacements are $5 per incident (with insurance)
- iPad damage due to removal of case or tempered glass is considered INTENTIONAL DAMAGE and will result in fees and disciplinary action
- Occurrence counts for accidental damage (not intentional damage) - Incidents reset annually
- *Child may lose the option to bring their device home with intentional damage occurrences
- **Stolen devices require a copy of a police report to be submitted to the building principal/secretary
- If an iPad case is deemed "no longer usable by another student" due to stains, rips, tears, and other damage outlined in the Student Responsibility Form and Occurrence/Damage Fees chart below, there will be a fee for replacement of the case. Cases are not covered by insurance.
How and Where do I pay Damage Fees?
How to Pay for iPad Damage Fees with or without insurance:
All damage fees associated with the iPad, case or accessories can be paid by mailing or dropping off Cash or Check payments to Services Building, ATTN: Technology Dept.
4420 Livernois, Troy MI 48098. We currently do not accept credit or debit card payments.
COMING SOON: Paying iPad Damage Fees Online
All fees are payable via SchoolPay (by logging into your Parent Portal PowerSchool Account), Cash or Check payable to Troy School District. If you are unable to pay these fees due to hardship, please consult with your Building Principal or District Tech Director.
SchoolPay Link (if you do not have a Parent Portal Account)
Loss or Theft
Loss or Theft
In the case of a stolen iPad, a copy of a completed police department report MUST BE RETURNED to Troy School District. You will be subject to the stolen/lost device fee set by the district unless waived by the Principal or Director of Technology.
By signing this Equipment Responsibility Form, I agree to abide by the Acceptable Use Policy and Student Code of Conduct for the Troy School District Click Here
FAQ's for Parents
Where do I get the Student Responsibility / Insurance form? THIS FORM MUST BE COMPLETED FOR EACH STUDENT ELIGIBLE FOR A 1:1 DEVICE before they will receive their device.
An email was sent to parents from Troy School District to visit their PowerSchool parent portal to enroll their students. If your child is eligible for a 1:1 device and you did not receive this email, please contact us at pssupport@troy.k12.mi.us
When do students first receive their iPads?
Students will receive their iPads during the first three weeks of school or determined by the Technology and Curriculum Department.
Will my student receive a new iPad?
Just like a textbook, your child may receive a new and/or refurbished device. All refurbished devices undergo a thorough cleaning and inspection process prior to student assignment.
Is training available for students on how to use the iPads?
Yes. Training is embedded in the curriculum and new students receive more in-depth orientation.
May students opt out of using the iPad altogether?
The short answer is no; the benefits of a tool like this can only be achieved if the tool is used by all students.
Can students install their own apps?
Apps are made available via the App Portal that is available on all iPads. There is a base set of apps that will be pushed out to student iPads by the TSD Technology department in support of classroom instruction.
What accessories will be needed with the iPad?
All eligible 1:1 students will receive a device, adapter and power cable from the Troy School District. Some students will need earphones and/or microphone. Please see your building tech or teacher for earphone recommendations. *Note: Damaged accessories, such as power cables and adapters are the responsibility of the student/parent to replace. Annual insurance does not cover the cost of replacement.
Is there technical support for student iPads on in the building?
Yes. An IT support staff member is available in the building to assist students with technical issues.
Do students get to keep their iPads over the summer?
Yes, unless directed by the school district. Students DO NOT keep the device, if they move out of the school district. All 1:1 student and staff devices are the property of the Troy School District and must be returned to Building Computer Tech or designated staff member in your building. Note: If the device is damaged upon return, students will be assessed any Occurrence fees per the chart below.
My student already has an iPad. Will s/he be able to use that one?
No. The IT department for the Troy School District configures the iPad as a "managed" device to ensure all materials and the device has consistent security, configuration, apps, and filtered content.
What happens if an iPad gets damaged, lost or stolen?
With optional Insurance: Your child should contact their Building Computer Tech immediately to help identify the last location of the iPad. Most iPads that have been misplaced are found, if location is identified early. If your device has been stolen, file a police report and provide a copy your Building Principal. If valid, the principal can waive the stolen replacement fee.
An email was sent to parents from Troy School District to visit their PowerSchool parent portal to enroll their students. If your child is eligible for a 1:1 device and you did not receive this email, please contact us at pssupport@troy.k12.mi.us
When do students first receive their iPads?
Students will receive their iPads during the first three weeks of school or determined by the Technology and Curriculum Department.
Will my student receive a new iPad?
Just like a textbook, your child may receive a new and/or refurbished device. All refurbished devices undergo a thorough cleaning and inspection process prior to student assignment.
Is training available for students on how to use the iPads?
Yes. Training is embedded in the curriculum and new students receive more in-depth orientation.
May students opt out of using the iPad altogether?
The short answer is no; the benefits of a tool like this can only be achieved if the tool is used by all students.
Can students install their own apps?
Apps are made available via the App Portal that is available on all iPads. There is a base set of apps that will be pushed out to student iPads by the TSD Technology department in support of classroom instruction.
What accessories will be needed with the iPad?
All eligible 1:1 students will receive a device, adapter and power cable from the Troy School District. Some students will need earphones and/or microphone. Please see your building tech or teacher for earphone recommendations. *Note: Damaged accessories, such as power cables and adapters are the responsibility of the student/parent to replace. Annual insurance does not cover the cost of replacement.
Is there technical support for student iPads on in the building?
Yes. An IT support staff member is available in the building to assist students with technical issues.
Do students get to keep their iPads over the summer?
Yes, unless directed by the school district. Students DO NOT keep the device, if they move out of the school district. All 1:1 student and staff devices are the property of the Troy School District and must be returned to Building Computer Tech or designated staff member in your building. Note: If the device is damaged upon return, students will be assessed any Occurrence fees per the chart below.
My student already has an iPad. Will s/he be able to use that one?
No. The IT department for the Troy School District configures the iPad as a "managed" device to ensure all materials and the device has consistent security, configuration, apps, and filtered content.
What happens if an iPad gets damaged, lost or stolen?
With optional Insurance: Your child should contact their Building Computer Tech immediately to help identify the last location of the iPad. Most iPads that have been misplaced are found, if location is identified early. If your device has been stolen, file a police report and provide a copy your Building Principal. If valid, the principal can waive the stolen replacement fee.
Are Accessories Covered by Insurance?
Accessories are not covered by the insurance plan. All students are provided with a charging plug and cable when the device is assigned to the student. Replacement of lost or damaged cables is the responsibility of the student. Troy School District recommends Apple OEM or Apple Certified replacements.
Intentional Damage - Does Insurance Cover It?
Accessories are not covered by the insurance plan. All students are provided with a charging plug and cable when the device is assigned to the student. Replacement of lost or damaged cables is the responsibility of the student. Troy School District recommends Apple OEM or Apple Certified replacements.
Intentional Damage - Does Insurance Cover It?
Insurance does not cover INTENTIONAL DAMAGE incidents are subject to a fee up to $300.
To best protect the iPad and minimize the chance of damage, proper use of the TSD supplied iPad case and tempered glass screen protector is required.
Should parents purchase insurance to cover accidental damage to the student issued iPad?
The Troy School District strongly encourages families to consider purchasing insurance. As stated in the Student iPad Acceptable Use Agreement, families are responsible for any damage or loss of the iPad.
How do I pay for insurance?
To best protect the iPad and minimize the chance of damage, proper use of the TSD supplied iPad case and tempered glass screen protector is required.
Should parents purchase insurance to cover accidental damage to the student issued iPad?
The Troy School District strongly encourages families to consider purchasing insurance. As stated in the Student iPad Acceptable Use Agreement, families are responsible for any damage or loss of the iPad.
How do I pay for insurance?
Insurance can be paid during the open insurance enrollment period at the start of every school year via the school online payment portal, Cash or by Check payable to Troy School District (reference student name and school on check) and either mailed or dropped off to the Services Building, ATTN: Technology Department/iPad Insurance, 4420 Livernois, Troy MI 48098.
New students may purchase insurance in the first 30 days after enrollment via Cash or Check payable to Troy School District (reference student name and school on check) and either mailed or dropped off to the Services Building, ATTN: Technology Department/iPad Insurance, 4420 Livernois, Troy MI 48098.
Content Filtering
The filtering and restrictions on student iPads do not replace the need for parental supervision. All usage violations are subject to the terms of the School Code of Conduct and the Troy School District Acceptable Use Policy.
Content Filtering
The filtering and restrictions on student iPads do not replace the need for parental supervision. All usage violations are subject to the terms of the School Code of Conduct and the Troy School District Acceptable Use Policy.
Purchased iPad insurance covers the iPad through the policies school year and summer months. Insurance expires when a new renewal policy is sent to parents in the Fall.
iPad FAQ's
- How to Connect to the Internet from Home
- Where do I purchase a Rug-Ed Case for my personal iPad or iPhone?
- WHAT DO I USE TO CLEAN MY IPAD?
How to Connect to the Internet from Home
See the troubleshooting steps by clicking this link Troubleshooting
Where do I purchase a Rug-Ed Case for my personal iPad or iPhone?
Click to shop the Rug-Ed Store
http://rug-ed.com/shop/
WHAT DO I USE TO CLEAN MY IPAD?
It is a good idea to keep your iPad clean, especially if it is being touched by multiple people in the home.
Our recommendations are:
- Spray cleaner onto a soft cloth, then wipe the iPad screen and case.
- Use a disinfectant wipe on the screen and case, then let air dry. Wipe any residue with soft cloth
Do not spray cleaner directly onto the iPad, as it may get under the tempered glass or into the home button. This can cause the tempered glass to bubble and technical issues, if it gets under the home button.
- When do students receive their iPads?
- Will my student receive a new ipad or refurbished device?
- Is training available for students on how to use the iPad?
- Can my child use a personal device instead of a district device?
- Can students install their own apps?
- What accessories will be provided with the iPad?
When do students receive their iPads?
Students that are assigned devices keep them over the summer, unless the device is at the end of it's life-cycle and will be replaced.
New students and those assigned new devices will receive them within the first 3 weeks from the start of the school year or a time that is determined by the Troy School District Technology and Curriculum Departments.
New students receive devices once they have signed the parent has signed the Student Responsibility Form.
Will my student receive a new ipad or refurbished device?
Is training available for students on how to use the iPad?
Can my child use a personal device instead of a district device?
Can students install their own apps?
What accessories will be provided with the iPad?
All 1:1 students will receive a cased iPad, power adapter and power cable from the Troy School District. Some students will need earphones and/or microphone. Please see your building tech or teacher for earphone recommendations or if they are provided by your school/teacher. Most cases have an attached keyboard or removable keyboard.
Some students receive a clip-on stand that attaches to the iPad case, based on availability, if they do not have a keyboard cased iPad.
- Is there technical support for student ipads in their school buildings?
- Do students keep their ipad or other device over the summer?
- My student has their own ipad. Can they use their own?
- I'm moving out of the district, where do I turn in my iPad?
Is there technical support for student ipads in their school buildings?
Yes. An IT support staff member (Building Computer Tech) is available in the building to assist students with technical issues throughout the school day. Additional technical support is provided by the district Technology Department throughout the summer and through the school year. Tech Support Staff Directory
Do students keep their ipad or other device over the summer?
Yes, 1:1 students keep their iPads over the summer months, unless directed by the school district.
Students DO NOT keep the iPad, if they move out of the school district. IF YOU ARE MOVING, contact the Technology Department - (248) 823-5092 or helpdesk@troy.k12.mi.us - for drop off instructions.
The iPads and the accessories are the property of the Troy School District and must be returned to a designated staff member in your building.
My student has their own ipad. Can they use their own?
I'm moving out of the district, where do I turn in my iPad?
Students moving out of the district, do not take their iPads. Contact the Technology Department for details on how and where to turn in your iPad and accessories. (248) 823-5092 or helpdesk@troy.k12.mi.us
- What is my child's login & password?
- WHAT DOES "OPT-OUT" MEAN AND CAN I OPT BACK IN?
- DO I NEED TO SIGN AN AUP?
- MY CHILD'S IPAD CASE IS DAMAGED, CAN I REPLACE IT WITH A DIFFERENT CASE?
- Where do I get the Student Responsibility Form & Insurance Information?
What is my child's login & password?
Your child's login is their username, consisting of their first initial, middle initial, last name and grad year (Example: ABSmith25). Passwords are unique to each user and set per the district standards (see Password Info). If your child has issues logging into WIFI, network devices or forgotten their password, please have them see their Building Computer Tech.
Technology Contact Information
Please note that there are some programs that are unique to each teacher and the teacher sets the login, password or QR code to access the application or site.
WHAT DOES "OPT-OUT" MEAN AND CAN I OPT BACK IN?
IT IS RECOMMENDED THAT PARENTS DO NOT OPT-OUT, DUE TO EXTENDED LEARNING AT HOME.
Opt-Out means that iPad is placed in your school's Media Center (or with a specific classroom teacher) and checked in/out daily. The iPad does not go home with the child; It will be used in the classroom as a learning tool, much as a text book is used.
If a child has homework assigned with the device, arrangements will need to be made for the child to use a home computer/device or a paper copy of the assignment. This does not preclude the child from paying for damage to the device. If the device is damaged during the time it is checked out to the child, they are responsible for all repair or replacement according to the Student iPad Responsibility Form.
A parent can Opt their child back in at any time. They will be responsible for signing a new Student iPad Responsibility Form and AUP, if one was not previously signed, so that the student can take the iPad home. See you Building Principal or Computer Tech for additional information and forms.
If a child has homework assigned with the device, arrangements will need to be made for the child to use a home computer/device or a paper copy of the assignment. This does not preclude the child from paying for damage to the device. If the device is damaged during the time it is checked out to the child, they are responsible for all repair or replacement according to the Student iPad Responsibility Form.
A parent can Opt their child back in at any time. They will be responsible for signing a new Student iPad Responsibility Form and AUP, if one was not previously signed, so that the student can take the iPad home. See you Building Principal or Computer Tech for additional information and forms.
DO I NEED TO SIGN AN AUP?
Yes, signing the AUP (Acceptable Use Policy) will allow your child access and usage of district computers in labs, classrooms, smartboards, iPads, as well as, have district internet access. It is important that all children have access to the technology offered in the buildings; without a signed AUP, your child will not be able to use these technologies. Additional information is available form your Building Principal and Computer Tech. Note: The AUP is signed one time and is effective until your child graduates, unless the district amends the document.
The AUP is signed only once, when your child enters the Troy School District, and is kept in their file through 12th grade.
MY CHILD'S IPAD CASE IS DAMAGED, CAN I REPLACE IT WITH A DIFFERENT CASE?
The Troy School District has a policy in place that states that you CAN NOT remove the case from the district iPad. If the case is damaged, you must pay the replacement fee according to the Student iPad Responsibility Form, however, it does not count against an incident/occurrence. The Online Payment Portal, check or cash payment is acceptable.
Your Building Computer Tech or the District Technology Department can help test and evaluate the condition of the device, case or accessory and provide options for replacement. The district has a policy in place that all damage to the device, whether it be - case, device or charging cables, must be resolved.
Where do I get the Student Responsibility Form & Insurance Information?
Student iPad Responsibilities
The Student iPad Responsibility Form is located in the PowerSchool Parent Portal to be signed. For information on accessing this form or your Parent Portal Account - please contact our team via email at pssupport@troy.k12.mi.us. At the start of each school year, students and their parents will be provided instruction and a link to read and sign the current year's form.This form is required for all students that have a 1:1 device (iPad, Laptop, etc)? You may opt to purchase or waive the annual device insurance art the time you sign the form. Payment for insurance can be made through the online payment portal, Cash or Check payable to Troy School District.
At the start of each school year, students and their parents will be provided instruction and a link to read and sign the current year form.
- WHAT DO I DO IF MY IPAD IS DAMAGED, STOLEN OR MISSING?
- MY CHILD DOES NOT REMEMBER THEIR APPLE ID OR DEVICE LOCK PASSCODE?
- MY CHILD'S CHARGING CABLE AND/OR ADAPTER IS DAMAGED OR LOST, WHAT DO I DO?
- WHO DO I CALL OVER THE SUMMER OR AFTER HOURS FOR IPAD HELP?
- HOW TO I CLEAR MY IPAD CACHE?
WHAT DO I DO IF MY IPAD IS DAMAGED, STOLEN OR MISSING?
Damaged:
Have your child bring their iPad to their Building Computer Tech or contact the Distict Technology Department for evaluation/replacement. The Tech will send home a replacement form for the parent/guardian to sign. DO NOT remove the case or take the iPad to the Apple Store or other repair facility.
Stolen:
Contact your Principal immediately so that the device can be locked down and provide the school with a copy of a police report, if applicable.
Missing:
Have you child see their Building Computer Tech immediately. They have tools to potentially locate the device.
Each building has tech support on-site to assist students, staff and parents during school hours.
MY CHILD DOES NOT REMEMBER THEIR APPLE ID OR DEVICE LOCK PASSCODE?
The Troy School District offers students use of a Federated Apple ID. This means that the student signs into their Apple ID with the district email address and password. By using the district credentials, they have access to 25G of iCloud storage space, as opposed to the regular 5G when using a personal Apple ID.
If you child does not remember their device lock passcode, have them see the Building Computer Tech or call the District Technology office at (248) 823-5092. Most passcodes can be disabled, however, wif the iPad is not connected to Wifi, the passcode will not release and the iPad may need to be either reset (erased) or replaced.
MY CHILD'S CHARGING CABLE AND/OR ADAPTER IS DAMAGED OR LOST, WHAT DO I DO?
The Troy School District supplies each child that received an iPad an Apple OEM or Certified lightening charging cable and adapter. It is the responsibility of the child to take care of these items and keep them in working condition. The Troy School District does not supply children with replacement cables or adapters during the school year if they become damaged or lost. It the responsibility of the child or parent to replace the items with Apple Certified items. Payment for missing items are assessed during iPad collections, at the end of the school year, or if your child is moving out of the district and has not returned their accessories. Contact your building tech or call TSD Help Desk for additional information (248) 823-5092.
WHO DO I CALL OVER THE SUMMER OR AFTER HOURS FOR IPAD HELP?
We have opened a Twitter account to increase communication channels to our students, parents, and educational community. Please follow us at @TSDTechDept for important future communication. You can also continue to direct questions and concerns to helpdesk@troy.k12.mi.us, as well as, talk to your local building technician throughout the school year.
The phone number for the TSD Help Desk is 248-823-5092.
HOW TO I CLEAR MY IPAD CACHE?
If you are having difficulty opening web pages and it says that Safari cannot connect to the Server. It is time to clear the history and cookies from Safari on your iPad.
Here's how to clear information from your device:
- To clear your cookies and keep your history, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
- When there's no history or website data to clear, the setting turns gray. The setting might also be gray if parental controls are set for websites. To check your settings, go to Settings > General > Restrictions, scroll to Allowed Content, then tap Websites.
Password Reset Information
District Password Reset
Staff and all Secondary 6-12 grade students should change their password frequently. If you have trouble resetting your password or are an Elementary K-5 grade student, contact your Building Tech during normal school hours or call the Help Desk to have your password reset.
Still Have Questions?
Contact the TSD Technology Help Desk.
Monday-Friday (Closed Fridays thru summer)
8:00am - 4:00pm
(248) 823-5092 or helpdesk@troy.k12.mi.us
Have Parent PowerSchool Questions?
Email pssupport@troy.k12.mi.us
HOW TO SIGN INTO YOUR APPLE ID
Federated Apple ID / COPPA Information
Troy School District is setting up a service with Apple that allows students to have Apple IDs in Apple's School Manager Environment that protects data and adheres to COPPA (Children Online Privacy and Protection Act) requirements.
If your student has created an Apple ID using their TSD email, previous to September 28, 2019, they will receive a message from Apple to change their email address. The only students that should have previously had an Apple ID are students that were 13 and over and created an Apple ID on their own. We have not, and do not, require Apple IDs for students to use iPads. This new tool, available from Apple, allows the ability for students to use iCloud to share and store documents, photos, etc., regardless of age, while still adhering to privacy laws. This method also provides each of our students with 25 GB of iCloud storage vs. the 5 GB users get when creating personal Apple IDs directly with Apple.
Since the accounts created previously were done directly with Apple, we had no way to communicate this is advance to impacted accounts. Since the majority of our student iPad users are under 13 we felt it would create more confusion sending a message to all families.
No action is necessary on the part of students, unless they have data stored in iCloud that they need to maintain. In order to keep this data, they will need a personal email account to update in the commercial Apple ID. Only students 13 and over can create personal, free email accounts per COPPA.
Technology Staff Directory
Schoology Account Information
Frequently Asked Questions & Resources
The Troy School District uses Schoology, an award-winning Learning Management System that offers our students the opportunity to see assignments and grades, participate in group discussions, interact with teachers and other students, track their progress, turn in assignments, monitor progress and homework due dates, plus much more. Schoology: (pronounced - Skool'uh-jee)
Troubleshooting Schoology:
If you are unable to connect to Schoology, please check the following:
- Check your Wifi connection/signal
- Login using your email address and password
- If you are unable to use the app, try opening Safari and navigating to: https://troyschools.schoology.com/
- If you are still experiencing issues, try Resetting Your Network Settings. Click for instructions
How to check the status of Schoology (is the site stable or down):
To check the status of Schoology to see if the Application is good or down, click this link:https://status.schoology.com
- Why do I need a Parent Schoology account?
- My child already has a Schoology account, now what?
- My child's school is listed incorrectly in the portal?
- My child has graduated and I'm still receiving email from Schoology?
Why do I need a Parent Schoology account?
The district provides parents an access code to create a Schoology account to follow their student's coursework and progress. Parents can view the following with their account:
- Activities/Groups
- Semester Courses
- Calendars (upcoming & overdue assignments)
- Test and Homework Grades
- Classroom Syllabus
- Messages from the school and teacher
- Discussions
Parents can also set notifications by text and/or email for up-to-date summary reports and teacher messages.
My child already has a Schoology account, now what?
Some elementary classrooms use a BASIC or FREE version of Schoology that is different than the PREMIUM version (primarily used by secondary students).
In these instances, when you child moves up to middle school, you will need to DELETE your BASIC account (or use a different email address) and create a NEW account when you are provided the student access code. For instructions on how to delete your BASIC account Click Here
My child's school is listed incorrectly in the portal?
My child has graduated and I'm still receiving email from Schoology?
- Do I have to have multiple accounts for each child?
- I forgot my parent account password?
- How is Schoology different from PowerSchool?
- Accessible Links
Do I have to have multiple accounts for each child?
If you have more than one child, we provide you a code per child and have you link them together upon set-up in one account. No need to do this each year, once it is set-up you are done.
If you need additional assistance, each school building has a Schoology Tech Chair that can assist you with questions and concerns.
I forgot my parent account password?
How is Schoology different from PowerSchool?
Schoology is a tool that students use daily to interface with the teacher on assignments and coursework. It also allows parents to manage their child's academic progress.
PowerSchool is a student data management system and will update you on your child's attendance, disciplinary actions and final grade reports.
Accessible Links
PowerSchool Account Information
Please refer to the PowerSchool Account Information Page - Click Here
Microsoft Office 365 Account & Application Support
All OneTroy staff members and students have an email address and access to all or some of the applications shown below.
There are two options for accessing your email.
-
The Microsoft Application installed on a PC, MacBook or iPad
-
The Cloud via Office.com in your web browser (i.e. Chrome, Firefox, Safari, etc...), logging in with your email address and password. If you have 2-Factor Authentication enabled, it will prompt you to put in a code.
-
All staff and students have a Microsoft license that can be installed on 5 devices. Install button is located on the Office.com dashboard, after login.
If you have issues logging into your account and need assistance, please contact the TSD Help Desk (248) 823-5092 or helpdesk@troy.k12.mi.us.
Still Have Questions?
Contact the TSD Technology Help Desk.
Monday-Friday
7:00am - 4:00pm
(248) 823-5092 or helpdesk@troy.k12.mi.us
Have Parent PowerSchool Questions?
Email pssupport@troy.k12.mi.us
Application Support & How to Use Guides
Click on the application icon below to learn more.
Accessible Links
- How to use Microsoft Access
- How to use Microsoft Excel
- How to use Microsoft Word
- How to use Microsoft OneNote
- How to use Microsoft Outlook
- How to use Microsoft Publisher
- How to use Microsoft PowerPoint
- How to use Microsoft Skype
- How to use Microsoft OneDrive
- How to use Microsoft Teams
- Quickstart Microsoft Guides
- Microsoft Templates
Data Services
Please refer to the Data Services page for additional information - Click Here
Student Acceptable User Policy
iPad Troubleshooting and Software Status Alerts
How to Guides
TECHNOLOGY "HOW TO" & SYSTEM STATUS PAGE
(Green - Stable), (Yellow - Delays), (Orange - Unstable), (Red - Site is Down)
"HOW TO" Guides & Troubleshooting
- HOW TO RESET/CHANGE YOUR DISTRICT PASSWORD
- HOW TO SIGN INTO YOUR APPLE ID
- IPAD "HOW TO" INSTRUCTION GUIDES
- HOW TO SIGN IPAD RESPONSIBILITY FORM AND PAY FOR INSURANCE
- Using Schoology through Safari or Web browser If there are issues with your App
- IPAD RESPONSIBLITY AND DAMAGE FEE CHART
- Accessible Alert Status Links
HOW TO RESET/CHANGE YOUR DISTRICT PASSWORD
HOW TO SIGN INTO YOUR APPLE ID
IPAD "HOW TO" INSTRUCTION GUIDES
- Tech Help
- How to Connect to Wifi/Web Filters
- How to Clear the iPad Cache
- How to Troubleshoot See Saw Login Issues
- Troubleshooting Schoology
- HOW TO KEEP YOUR IPAD CLEAN
- HOW TO ADD TSD EMAIL ACCOUNT TO YOUR IPAD
- Accessibility Technology Resources
- HOW TO restore A DISABLED IPAD / Passcode locked
- HOW TO BACKUP TO ICLOUD AND ONEDRIVE
- HOW TO ACCESS EMAIL OR ONEDRIVE WITH OFFICE 365
- HOW TO MANAGE AN OFFICE 365 TEAM
- HOW TO CREATE A SHAREPOINT LIBRARY
- Student Schoology Login - Introduction
Tech Help
The TSD Technology Help Desk is available from 8am - 4pm, Monday - Friday (Summer M-TH). Please allow up to 30 minutes for calls to be returned. For quicker service, contact the Help Desk via email at Help@troy.k12.mi.us.
If you are having difficulty getting on the internet on your student iPad, logging into SeeSaw or Schoology, locate the tab for troubleshooting steps. Note: The web filter expires every 8 hours, so you will have to log back in after this time. Go to Safari and block.troy.k12.mi.us to login or find the Home app (has TSD logo) on your iPad.
How to Connect to Wifi/Web Filters
How to Troubleshoot Your iPad Wifi Connection from Home
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select General. Scroll down on the right-side to the bottom and select Reset.
Step 3: Select Reset Network Settings from the right-side menu.
Step 4: Click Reset when prompted.
Step 5: The Apple Logo will appear on the screen with a progress bar.
Step 6: Go back to the Home Screen and select the Settings app.
Step 7: Click Wifi from the left-side, then, select your home Network from the list on the right-side.
Step 8: Type your home network Password in the available window.
Step 9: Go back the Home Screen and select the Safari app. Type block.troy.k12.mi.us in the address field.
Step 10: The OneTroy filter window will open. Type your district Username and Password. Click OK.
You should now have access to Safari and the App Portal
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Reset Network Settings for Troubleshooting Connecting Wifi at Home & SeeSaw Login
We have added an easy-to-reconnect app to the iPad homescreen. Look for the TSD logo app, this will take you to the block.troy.k12.mi.us page to login.
Another way to troubleshoot your iPad wifi connection is to Reset the Network Settings. Follow the steps below to reset. This can be done at school or home to re-establish your wifi connection. The video below also visually demonstrates another method of troubleshooting.
Reminder all student iPads have filtered internet access. This filter provides the same protection at home as it does at school. If you are tying to log into Clever, make sure that you are logging in using LOGIN FOR LDAP.
How to Clear the iPad Cache
Clearing Website Data/Cache (if you have tried to Reset your network and it is still not working)
If you are experiencing issue connecting after , but was able to do that in the past, it may be that your browsing history needs to be cleared. This is a good first step to troubleshooting your iPad connection from home or at school.
Reminder all student iPads have filtered internet access. This filter provides the same protection at home as it does at school. If you are tying to log into Clever, make sure that you are logging in using LOGIN FOR LDAP.
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select Safari. Scroll down on the right-side to the bottom and select Clear History and Website Data.
Step 3: Search for one of the following: notpurple.com, espn.com or amazon.com. If you are not able to see the page, then you will need to log into the filter.
Step 5: Type your district username and password
Step 6: Click OK
Step 7: It can take up to 5 minutes for the filter and cache to clear to gain access, so be patient.
If you still have issues after resetting, contact the Help Desk at helpdesk@troy.k12.mi.us or (248) 823-5092.
How to Troubleshoot See Saw Login Issues
Not able to Log Into See Saw:
Login to the web filter resets every 8 hours. If you have issues logging into SeeSaw or any other app, please follow the steps in How to Connect to Wifi/Web Filter and/or How to Clear the iPad Cache. If you are are prompted for a QR or access code logging into SeeSaw, email your teacher.
Troubleshooting Schoology
Troubleshooting Schoology:
If you are unable to connect to Schoology, please check the following:
- Check your Wifi connection/signal
- Login using your email address and password
- If you are unable to use the app, try opening Safari and navigating to: https://troyschools.schoology.com/
- If you are still experiencing issues, try Resetting Your Network Settings. Click for instructions
How to check the status of Schoology (is the site stable or down):
To check the status of Schoology to see if the Application is good or down, click this link:https://status.schoology.com
How to Log into Schoology on the iPad
CLICK IMAGE TO VIEW ALL PAGES
Parents: How to add additional children to your Schoology Account or set up initial account (click image to open
HOW TO KEEP YOUR IPAD CLEAN
It is a good idea to keep your iPad clean, especially if it is being touched by multiple people in the home.
Our recommendations are:
- Spray cleaner onto a soft cloth or paper towel, then wipe the iPad screen and case.
- Use a disinfectant wipe on the screen and case, then let air dry. Wipe any residue with soft cloth
Do not spray cleaner directly onto the iPad, as it may get under the tempered glass or into the home button. When cleaning with your disinfecting wipes, avoid getting liquid in the ports. Even if most phones are now water resistant, it may cause damage. Avoid abrasive cleansers or harsh chemicals.
HOW TO ADD TSD EMAIL ACCOUNT TO YOUR IPAD
Instructions: (For a printer version, see the image below instructions)
Step 1: Click the Settings app on the iPad.
Step 2: Scroll down in Settings on the left-side menu and select Passwords & Accounts Scroll down on the right-side to the bottom and select Add Account.
Step 3: Select Microsoft Exchange.
Step 4: Type your district email address and click Next. The description field will auto-fill.
Step 5: Click Sign-in.
Step 6: Type your password and click Save.
Step 7: Your email account has now been added to the blue Mail App on the iPad for easy access from the home screen.
Step 8: Click the home button and mail app to give it a try.
Reminder that students can not sent or receive to/from external email addresses, such as gmail, yahoo, att, hotmail, etc....
Accessibility Technology Resources
HOW TO restore A DISABLED IPAD / Passcode locked
HOW TO BACKUP TO ICLOUD AND ONEDRIVE
HOW TO ACCESS EMAIL OR ONEDRIVE WITH OFFICE 365
HOW TO MANAGE AN OFFICE 365 TEAM
HOW TO CREATE A SHAREPOINT LIBRARY
Student Schoology Login - Introduction
HOW TO SIGN IPAD RESPONSIBILITY FORM AND PAY FOR INSURANCE
Using Schoology through Safari or Web browser If there are issues with your App
If you experience issues with your Schoology app, you can use Schoology through a web browser. Delete the Schoology app and re-install from the App Portal or call the Help Desk at 248-823-5092 to have the app re-installed. In the meantime, follow the steps below for Schoology access online.
STUDENTS CAN USE THIS LINK TO LOG STUDENT INTO SCHOOLOGY OR THE APP ON THEIR IPAD:
If logging in through the app make sure to type Troy School District in the school box, then select Troy School District with the green dot to the right. Then type the student's district email address ________@troyschools.org and the password. You can find this information in the PowerSchool Parent Portal at the top, if needed or by calling the Help Desk at 248-823-5092.
Student can access Schoology through the app or a web browser. Click Pink Button - Staff/Student Schoology from this link: https://www.troy.k12.mi.us/ or login directly with your email/password at https://troyschools.schoology.com/
When you click the link above it should take you to a Microsoft login page. - Enter your district email address and when prompted the password. If you do not see the Microsoft login window, you may be in the parent account or did not set the school as Troy School District.
PARENT ACCESS LINKS:
Parent Access Link (once account has been created): https://app.schoology.com/login
If you find that you are unable to login with the link above with these credentials, click https://app.schoology.com/login/forgot and enter your email address to reset your password.
IPAD RESPONSIBLITY AND DAMAGE FEE CHART
Accessible Alert Status Links
TSD System Status Notes
None to report - all systems are stable. If you need additional tech support - please email us at helpdesk@troy.k12.mi.us
Schoology Alert Status - LINK
SCHOOLOGY is actively monitoring an unprecedented, rapid increase in concurrent users on their server. They have taken a number of steps to improve stability and have proactively added significant additional capacity. During this time, a very small percentage of users may occasionally experience intermittent page loading errors. Refreshing the page should resolve most issue.
Subscribe to Schoology Alerts at https://status.schoology.com/
If you need additional tech support - please email us at helpdesk@troy.k12.mi.us