TSD Departments | Technology & Data Services
Tech
Welcome to the Tech & Data Services Department
The health, well-being, and safety of our students, staff, and schools are the top priority here at TSD. During this challenging time, we want you to know that we remain committed to supporting technology as best we can. We know that IT is critical to keeping our students and teachers connected and district operations running. We are striving to maintain business as usual and continue to provide the outstanding services that you rely on us for.
Technology Director: Beth Soggs
Department Administrative Assistant: Diana Urbina
Our goal is to serve our students, staff and community. Contact us at (248) 823-5092 or by email help@troy.k12.mi.us.
TECHNOLOGY SERVICES
4420 Livernois, Troy 48098
M-F (8:00am - 4:00pm)
Summer Hours: Closed on Fridays
No Appointment Necessary
Have a Question? Contact us
(248) 823-5092
help@troy.k12.mi.us
Have Parent/Student PowerSchool or Schoology Questions?
pssupport@troy.k12.mi.us
How to Pay for Annual iPad Insurance for Each Child
(The 2023-2024 Annual iPad Insurance window will close on October 30, 2023)
- Log into your Parent PowerSchool account.
- Select your child from the tab at the top.
- Find Forms on the left-side menu.
- Select iPad Responsibility Form & Insurance.
- Sign the Form (this must be done for each child).
- Select payment option (Schoolpay/Online, Check).
- You will be routed to Schoolpay to create an account, if you do not have one and add your child(ren).
- Follow the prompts to pay Annual iPad Insurance.
Where Do I Sign the iPad Responsibility Form?
This form can be found in the PowerSchool Parent Portal. The Student iPad Responsibility Form must be signed by all parents that have students eligible for 1:1 devices. YOU MUST LOGIN AND SIGN FOR EACH STUDENT. Click the POWERSCHOOL button to login. The iPad Damage Fees Chart is also located in the Parent Portal (fees with and without Insurance).
Once logged in click FORMS & LINKS on the left menu and the iPad form will be listed in the center of the screen. If you have trouble accessing the parent portal, need login assistance or additional parent support, please contact us at pssupport@troy.k12.mi.us.
Technology Troubleshooting & How To's
- FAQ's
- Schoology
- Microsoft
- iPad Responsibility Information
- PowerSchool & Data Services
- Passwords & Passcodes
- iPad & Case Damage
- iPad Filtering & Screen Time
- System Status Alerts
- Student Acceptable Use Policy
FAQ's
- FAQ's
- How Do I Care for My District iPad?
- Do students keep their district device over the summer?
- Will my child get a refurbished or new device?
- Can my child bring their own device rather than using a district iPad?
- Will my child be able to install apps on their district ipad?
FAQ's
Where do I get the Student Responsibility / Insurance form? THIS FORM MUST BE COMPLETED FOR EACH STUDENT ELIGIBLE FOR A 1:1 DEVICE before they will receive their device.
An email was sent to parents from Troy School District to visit their PowerSchool parent portal to enroll their students. If your child is eligible for a 1:1 device and you did not receive this email, please contact us at pssupport@troy.k12.mi.us
When do students first receive their iPads?
Students will receive their iPads during the first three weeks of school or determined by the Technology and Curriculum Department.
Will my student receive a new iPad?
Just like a textbook, your child may receive a new and/or refurbished device. All refurbished devices undergo a thorough cleaning and inspection process prior to student assignment.
Is training available for students on how to use the iPads?
Yes. Training is embedded in the curriculum and new students receive more in-depth orientation.
May students opt out of using the iPad altogether?
The short answer is no; the benefits of a tool like this can only be achieved if the tool is used by all students.
Can students install their own apps?
Apps are made available via the App Portal that is available on all iPads. There is a base set of apps that will be pushed out to student iPads by the TSD Technology department in support of classroom instruction.
What accessories will be needed with the iPad?
All eligible 1:1 students will receive a device, adapter and power cable from the Troy School District. Some students will need earphones and/or microphone. Please see your building tech or teacher for earphone recommendations. *Note: Damaged accessories, such as power cables and adapters are the responsibility of the student/parent to replace. Annual insurance does not cover the cost of replacement.
Is there technical support for student iPads on in the building?
Yes. An IT support staff member is available in the building to assist students with technical issues.
Do students get to keep their iPads over the summer?
Yes, unless directed by the school district. Students DO NOT keep the device, if they move out of the school district. All 1:1 student and staff devices are the property of the Troy School District and must be returned to Building Computer Tech or designated staff member in your building. Note: If the device is damaged upon return, students will be assessed any Occurrence fees per the chart below.
My student already has an iPad. Will s/he be able to use that one?
No. The IT department for the Troy School District configures the iPad as a "managed" device to ensure all materials and the device has consistent security, configuration, apps, and filtered content.
What happens if an iPad gets damaged, lost or stolen?
With optional Insurance: Your child should contact their Building Computer Tech immediately to help identify the last location of the iPad. Most iPads that have been misplaced are found, if location is identified early. If your device has been stolen, file a police report and provide a copy your Building Principal. If valid, the principal can waive the stolen replacement fee.
An email was sent to parents from Troy School District to visit their PowerSchool parent portal to enroll their students. If your child is eligible for a 1:1 device and you did not receive this email, please contact us at pssupport@troy.k12.mi.us
When do students first receive their iPads?
Students will receive their iPads during the first three weeks of school or determined by the Technology and Curriculum Department.
Will my student receive a new iPad?
Just like a textbook, your child may receive a new and/or refurbished device. All refurbished devices undergo a thorough cleaning and inspection process prior to student assignment.
Is training available for students on how to use the iPads?
Yes. Training is embedded in the curriculum and new students receive more in-depth orientation.
May students opt out of using the iPad altogether?
The short answer is no; the benefits of a tool like this can only be achieved if the tool is used by all students.
Can students install their own apps?
Apps are made available via the App Portal that is available on all iPads. There is a base set of apps that will be pushed out to student iPads by the TSD Technology department in support of classroom instruction.
What accessories will be needed with the iPad?
All eligible 1:1 students will receive a device, adapter and power cable from the Troy School District. Some students will need earphones and/or microphone. Please see your building tech or teacher for earphone recommendations. *Note: Damaged accessories, such as power cables and adapters are the responsibility of the student/parent to replace. Annual insurance does not cover the cost of replacement.
Is there technical support for student iPads on in the building?
Yes. An IT support staff member is available in the building to assist students with technical issues.
Do students get to keep their iPads over the summer?
Yes, unless directed by the school district. Students DO NOT keep the device, if they move out of the school district. All 1:1 student and staff devices are the property of the Troy School District and must be returned to Building Computer Tech or designated staff member in your building. Note: If the device is damaged upon return, students will be assessed any Occurrence fees per the chart below.
My student already has an iPad. Will s/he be able to use that one?
No. The IT department for the Troy School District configures the iPad as a "managed" device to ensure all materials and the device has consistent security, configuration, apps, and filtered content.
What happens if an iPad gets damaged, lost or stolen?
With optional Insurance: Your child should contact their Building Computer Tech immediately to help identify the last location of the iPad. Most iPads that have been misplaced are found, if location is identified early. If your device has been stolen, file a police report and provide a copy your Building Principal. If valid, the principal can waive the stolen replacement fee.
Are Accessories Covered by Insurance?
Accessories are not covered by the insurance plan. All students are provided with a charging plug and cable when the device is assigned to the student. Replacement of lost or damaged cables is the responsibility of the student. Troy School District recommends Apple OEM or Apple Certified replacements.
Intentional Damage - Does Insurance Cover It?
Accessories are not covered by the insurance plan. All students are provided with a charging plug and cable when the device is assigned to the student. Replacement of lost or damaged cables is the responsibility of the student. Troy School District recommends Apple OEM or Apple Certified replacements.
Intentional Damage - Does Insurance Cover It?
Insurance does not cover INTENTIONAL DAMAGE incidents are subject to a fee up to $300.
To best protect the iPad and minimize the chance of damage, proper use of the TSD supplied iPad case and tempered glass screen protector is required.
Should parents purchase insurance to cover accidental damage to the student issued iPad?
The Troy School District strongly encourages families to consider purchasing insurance. As stated in the Student iPad Acceptable Use Agreement, families are responsible for any damage or loss of the iPad.
How do I pay for insurance?
To best protect the iPad and minimize the chance of damage, proper use of the TSD supplied iPad case and tempered glass screen protector is required.
Should parents purchase insurance to cover accidental damage to the student issued iPad?
The Troy School District strongly encourages families to consider purchasing insurance. As stated in the Student iPad Acceptable Use Agreement, families are responsible for any damage or loss of the iPad.
How do I pay for insurance?
Insurance can be paid during the open insurance enrollment period at the start of every school year via the school online payment portal, Cash or by Check payable to Troy School District (reference student name and school on check) and either mailed or dropped off to the Services Building, ATTN: Technology Department/iPad Insurance, 4420 Livernois, Troy MI 48098.
New students may purchase insurance in the first 30 days after enrollment via Cash or Check payable to Troy School District (reference student name and school on check) and either mailed or dropped off to the Services Building, ATTN: Technology Department/iPad Insurance, 4420 Livernois, Troy MI 48098.
Content Filtering
The filtering and restrictions on student iPads do not replace the need for parental supervision. All usage violations are subject to the terms of the School Code of Conduct and the Troy School District Acceptable Use Policy.
Content Filtering
The filtering and restrictions on student iPads do not replace the need for parental supervision. All usage violations are subject to the terms of the School Code of Conduct and the Troy School District Acceptable Use Policy.
How Do I Care for My District iPad?
It is a good idea to keep your iPad clean, especially if it is being touched by multiple people in the home.
Our recommendations are:
- Spray cleaner onto a soft cloth, then wipe the iPad screen and case.
- Use a disinfectant wipe on the screen and case, then let air dry. Wipe any residue with soft cloth
Do not spray cleaner directly onto the iPad, as it may get under the tempered glass or into the home button. This can cause the tempered glass to bubble and technical issues, if it gets under the home button.
Do students keep their district device over the summer?
Students that are assigned devices keep them over the summer, unless the device is at the end of it's life-cycle and will be replaced.
New students and those assigned new devices will receive them within the first 3 weeks from the start of the school year or a time that is determined by the Troy School District Technology and Curriculum Departments.
New students receive devices once they have signed the parent has signed the Student Responsibility Form.
Will my child get a refurbished or new device?
Can my child bring their own device rather than using a district iPad?
Will my child be able to install apps on their district ipad?
Apps are made available to install via the Manager App that is available on all district ipads. Available apps support classroom instruction and have been approved per age level by the district Academics Department.
Student's do not have access to Apple's App Store. Each student has a Federated Apple ID that allows them to be managed in our system and only view content that is appropriate for their age.
Schoology
Frequently Asked Questions & Resources
The Troy School District uses Schoology, an award-winning Learning Management System that offers our students the opportunity to see assignments and grades, participate in group discussions, interact with teachers and other students, track their progress, turn in assignments, monitor progress and homework due dates, plus much more. Schoology: (pronounced - Skool'uh-jee)
Troubleshooting Schoology:
If you are unable to connect to Schoology, please check the following:
- Check your Wifi connection/signal
- Login using your email address and password
- If you are unable to use the app, try opening Safari and navigating to: https://troyschools.schoology.com/
- If you are still experiencing issues, try Resetting Your Network Settings. Click for instructions
How to check the status of Schoology (is the site stable or down):
To check the status of Schoology to see if the Application is good or down, click this link:https://status.schoology.com
How to Login to Your Parent & Student Schoology Accounts
Instructions
If you experience issues with your Schoology app, you can use Schoology through a web browser. Delete the Schoology app and re-install from the App Portal or call the Help Desk at 248-823-5092 to have the app re-installed. In the meantime, follow the steps below for Schoology access online.
STUDENTS CAN USE THIS LINK TO LOG STUDENT INTO SCHOOLOGY OR THE APP ON THEIR IPAD:
If logging in through the app make sure to type Troy School District in the school box, then select Troy School District with the green dot to the right. Then type the student's district email address ________@troyschools.org and the password. You can find this information in the PowerSchool Parent Portal at the top, if needed or by calling the Help Desk at 248-823-5092.
Student can access Schoology through the app or a web browser. Click Pink Button - Staff/Student Schoology from this link: https://www.troy.k12.mi.us/ or login directly with your email/password at https://troyschools.schoology.com/
When you click the link above it should take you to a Microsoft login page. - Enter your district email address and when prompted the password. If you do not see the Microsoft login window, you may be in the parent account or did not set the school as Troy School District.
PARENT ACCESS LINKS:
Parent Access Link (once account has been created): https://app.schoology.com/login
If you find that you are unable to login with the link above with these credentials, click https://app.schoology.com/login/forgot and enter your email address to reset your password.
- Why do I need a Parent Schoology account?
- My child already has a Schoology account, now what?
- My child's school is listed incorrectly in the portal?
- My child has graduated and I'm still receiving email from Schoology?
Why do I need a Parent Schoology account?
The district provides parents an access code to create a Schoology account to follow their student's coursework and progress. Parents can view the following with their account:
- Activities/Groups
- Semester Courses
- Calendars (upcoming & overdue assignments)
- Test and Homework Grades
- Classroom Syllabus
- Messages from the school and teacher
- Discussions
Parents can also set notifications by text and/or email for up-to-date summary reports and teacher messages.
My child already has a Schoology account, now what?
Some elementary classrooms use a BASIC or FREE version of Schoology that is different than the PREMIUM version (primarily used by secondary students).
In these instances, when you child moves up to middle school, you will need to DELETE your BASIC account (or use a different email address) and create a NEW account when you are provided the student access code. For instructions on how to delete your BASIC account Click Here
My child's school is listed incorrectly in the portal?
My child has graduated and I'm still receiving email from Schoology?
- Do I have to have multiple accounts for each child?
- I forgot my parent account password?
- How is Schoology different from PowerSchool?
- Accessible Links
Do I have to have multiple accounts for each child?
If you have more than one child, we provide you a code per child and have you link them together upon set-up in one account. No need to do this each year, once it is set-up you are done.
If you need additional assistance, each school building has a Schoology Tech Chair that can assist you with questions and concerns.
I forgot my parent account password?
How is Schoology different from PowerSchool?
Schoology is a tool that students use daily to interface with the teacher on assignments and coursework. It also allows parents to manage their child's academic progress.
PowerSchool is a student data management system and will update you on your child's attendance, disciplinary actions and final grade reports.
Accessible Links
Microsoft
All OneTroy staff members and students have an email address and access to all or some of the applications shown below.
There are two options for accessing your email.
-
The Microsoft Application installed on a PC, MacBook or iPad
-
The Cloud via Office.com in your web browser (i.e. Chrome, Firefox, Safari, etc...), logging in with your email address and password. If you have 2-Factor Authentication enabled, it will prompt you to put in a code.
-
All staff and students have a Microsoft license that can be installed on 5 devices. Install button is located on the Office.com dashboard, after login.
If you have issues logging into your account and need assistance, please contact the TSD Help Desk (248) 823-5092 or helpdesk@troy.k12.mi.us.
Still Have Questions?
Contact the TSD Technology Help Desk.
Monday-Friday
7:00am - 4:00pm
(248) 823-5092 or helpdesk@troy.k12.mi.us
Have Parent PowerSchool Questions?
Email pssupport@troy.k12.mi.us
Application Support & How to Use Guides
Click on the application icon below to learn more.
Accessible Links
- How to use Microsoft Access
- How to use Microsoft Excel
- How to use Microsoft Word
- How to use Microsoft OneNote
- How to use Microsoft Outlook
- How to use Microsoft Publisher
- How to use Microsoft PowerPoint
- How to use Microsoft Skype
- How to use Microsoft OneDrive
- How to use Microsoft Teams
- Quickstart Microsoft Guides
- Microsoft Templates
iPad Responsibility Information
Student iPad Responsibility & Optional Insurance Form - For all Assigned 1:1 TSD Students
As with any school property issued to a student, there is a responsibility to take appropriate care of the resource. Just like a textbook, your child may receive a new or refurbished device. The student is responsible for the device at all times. In the event of damage to an iPad, district policies and practices may require a cost be assessed to cover the repair or replacement cost of the device. The fee schedule below is based on use of a TSD-provided device and any damage to it while in use by the student.
Troy School District has selected a protective iPad case for all district issued iPads. Students in grades K-2 are provided with a rugged snap on case and a tempered glass screen protector. Students in ALL grades are provided an iPad with a protective keyboard or rug-ed case. Both cases have a protective outer shell with a tempered glass screen protector to resist screen and/or iPad shell damage. Students must NEVER remove the case or the tempered glass. Damage that occurs due to the removal of an iPad case or removal of the tempered glass is considered INTENTIONAL DAMAGE (not covered by insurance) and will incur Intentional Damage fees and disciplinary action. Removal of an iPad Case may lead to disciplinary action and case replacement/damage fees.
My iPad Doesn't Work - What Do I Do?
- The iPad or tempered glass is damaged - Where do I take it to get repaired?
- The iPad Case won't charge or is damaged - How do I get it repaired?
- I lost my iPad or it was stolen - What do I do?
- My Charging Cable doesn't work - Do I get a new one?
- We're moving - Where do I turn in my device and accessories?
- I'm graduating, where do I turn in my iPad?
The iPad or tempered glass is damaged - Where do I take it to get repaired?
TEMPERED GLASS CRACKED OR SHATTERED:
Tempered glass is a covered benefit with iPad insurance. Each device received 2 glass replacements (a $20 value), with additional replacements costing $5 each. There is no limit to how many replacement a student can get per year. Tempered glass is not considered an occurrence on the student's account.
- See your building tech for guidance on getting a replacement or if you have a fee.
- Bring your iPad to Tech Services (4420 Livernois - Troy, MI 48098) for a replacement. If you have a fee, it can be paid at the time of replacement.
- If you are not sure if you have a fee or if you have insurance - call Tech Services (248-823-5092).
iPad Damage/Occurrence Fees (WITH INSURANCE)
- First Occurrence (with Insurance) - NO CHARGE
- Second Occurrence (with Insurance) - $75
- Third Occurrence (with Insurance) - $150
- Broken Tempered Glass (with Insurance) - Up to 2 (additional replacements $5)
- iPad Damage Due to Case Removal - NOT COVERED
- All occurrences reset annually
iPad Damage/Occurrence Fees (WITHOUT INSURANCE)
- First Occurrence (without Insurance) - $100
- Second Occurrence (without Insurance) - $150
- Third Occurrence (without Insurance) - $300
- Broken Tempered Glass (without Insurance) - $10 (all instances)
- iPad Damage Due to Case Removal - NOT COVERED/CONTACT PRINCIPAL
- All occurrences reset annually
The iPad Case won't charge or is damaged - How do I get it repaired?
CASE DAMAGE:
If there is intentional or accidental damage to the case, you will be responsible for the replacement of the case per the district Damage Fee Chart before receiving a replacement case. If you are unable to pay the fee, please contact your building principal or the technology director for payment or other options. If the case is no longer usable or in suitable condition to provide to another student, it will be assessed as damaged. This does not include normal wear and tear.
- See your building tech for guidance on submitting your fee and getting a replacement, or
- Pay your fee and get a replacement at Tech Services (4420 Livernois - Troy, MI 48098)
CASE TECHNICAL ISSUES:
If your case will not charge or if there are technical issues with the keyboard, there is no fee for replacement with or without insurance coverage.
- See your building tech to get a replacement, or
- Get a replacement at Tech Services (4420 Livernois - Troy, MI 48098)
LOST CASE OR CASE PARTS:
Per the Student iPad Responsibility Form, the iPad should never be taken out of it's protective case, unless under guidance of the Tech Services Department. In some instances this can be considered Intentional Damage and a fee will be assessed accordingly. iPad Cases are not covered under insurance; you will be assessed a fee, according to the district Damage Fee Chart before receiving a replacement case. If you are unable to pay the fee, please contact your building principal or the technology director for payment or other options.
- See your building tech for guidance on submitting your fee and getting a replacement, or
- Pay your fee and get a replacement at Tech Services (4420 Livernois - Troy, MI 48098)
Accessory & Case Damage (WITH or WITHOUT INSURANCE)
- Damaged/Lost Cables - Student is responsible for replacement - NOT COVERED BY INSURANCE
- Damaged/Lost Power Adapter - Student is responsible for replacement - NOT COVERED BY INSURANCE
- Damaged/Lost iPad Case (without keyboard) - Student is responsible for replacement cost = $30 - NOT COVERED BY INSURANCE
- Damaged/Lost iPad Case (with keyboard) - Student is responsible for replacement cost = $100 - NOT COVERED BY INSURANCE
- Damaged/Lost iPad Keyboard - Student is responsible for replacement cost = $50 - NOT COVERED BY INSURANCE
I lost my iPad or it was stolen - What do I do?
STOLEN IPAD:
- If you know for sure that it was stolen, then contact the police and file a report, then call Tech Services (248-823-5092) to see if it can be located. We will also locke the device from being used.
- Provide a copy of the police report to Tech Services and pay the Stolen/Lost iPad fee set by the district. If you are unable to pay the fee, please contact your building principal or the technology director for payment or other options.
LOST IPAD:
- Look in the last locations that you remember having the iPad.
- Contact Tech Services (248-823-5092) to run a location on the iPad. If it is still connected to wifi, we can play a location tone to help find it.
- If you are unable to locate the iPad, you will need to pay the lost iPad fee set by the district before receiving replacement iPad. If you are unable to pay the fee, please contact your building principal or the technology director for payment or other options.
Lost/Stolen iPad Fees (WITH INSURANCE)
- Lost or Stolen iPad (with Insurance) - $100
- Stolen devices require a copy of a police report to be submitted to the building principal/secretary or Tech Services
- All occurrences reset annually
Lost/Stolen iPad Fees (WITHOUT INSURANCE)
- Lost or Stolen iPad (without Insurance) - $300
- Stolen devices require a copy of a police report to be submitted to the building principal/secretary or Tech Services
- All occurrences reset annually
My Charging Cable doesn't work - Do I get a new one?
We're moving - Where do I turn in my device and accessories?
MOVING FROM TROY SCHOOL DISTRICT:
If you are moving from the Troy School District, you MUST return the iPad, case and accessories to:
- Your building tech
- Tech Services (4420 Livernois - Troy, MI 48098)
If there is damage to the device, you will be assessed a fee and it must be paid upon it's return. If you do not return the device(s) before leaving the district, we will try to contact you to get them back or assess a fee.
I'm graduating, where do I turn in my iPad?
The Troy School District will collect your iPad during one of the days of textbook turn-ins at your high school. If damage has been assessed, a fee will be placed in PowerSchool and must be paid prior to graduation. The district may impose a restriction on students from walking in the graduation ceremony if they have not paid their outstanding iPad fees.
If you miss the turn-in, bring your iPad and charging accessories to Tech Services (4420 Livernois - Troy, MI 48098)
PowerSchool & Data Services
Please refer to the PowerSchool Account Information Page - Click Here
Please refer to the Data Services page for additional information - Click Here
Passwords & Passcodes
PASSWORD:
Students in grades 6-12 can reset their passwords:
- Go to Office.com on web browser
- Click Sign In and enter district email and password
- Click the account circle in top right corner, then View Account
- Find and click Password
- Enter your current/old password and create and confirm a new password.
Reminder that resetting your password will reset it for all district systems connected to Microsoft, such as PowerSchool, Schoology, Microsoft apps, Apple ID, etc...
PIN/PASSCODE:
If you no longer remember your device passcode, contact Tech Services, (248) 823-5092, to have your device unlocked. This is also true for restrictions passcodes set by parents. They can be unlocked if a teacher or parent calls. We cannot unlock 3rd party apps that manage filtering on a students device.
Troy School District is setting up a service with Apple that allows students to have Apple IDs in Apple's School Manager Environment that protects data and adheres to COPPA (Children Online Privacy and Protection Act) requirements.
If your student has created an Apple ID using their TSD email, previous to September 28, 2019, they will receive a message from Apple to change their email address. The only students that should have previously had an Apple ID are students that were 13 and over and created an Apple ID on their own. We have not, and do not, require Apple IDs for students to use iPads. This new tool, available from Apple, allows the ability for students to use iCloud to share and store documents, photos, etc., regardless of age, while still adhering to privacy laws. This method also provides each of our students with 25 GB of iCloud storage vs. the 5 GB users get when creating personal Apple IDs directly with Apple.
Since the accounts created previously were done directly with Apple, we had no way to communicate this is advance to impacted accounts. Since the majority of our student iPad users are under 13 we felt it would create more confusion sending a message to all families.
No action is necessary on the part of students, unless they have data stored in iCloud that they need to maintain. In order to keep this data, they will need a personal email account to update in the commercial Apple ID. Only students 13 and over can create personal, free email accounts per COPPA.
iPad & Case Damage
My iPad Doesn't Work - What Do I Do?
- The iPad or tempered glass is damaged - Where do I take it to get repaired?
- The iPad Case won't charge or is damaged - How do I get it repaired?
- I lost my iPad or it was stolen - What do I do?
- My Charging Cable doesn't work - Do I get a new one?
- We're moving - Where do I turn in my device and accessories?
- I'm graduating, where do I turn in my iPad?
The iPad or tempered glass is damaged - Where do I take it to get repaired?
TEMPERED GLASS CRACKED OR SHATTERED:
Tempered glass is a covered benefit with iPad insurance. Each device received 2 glass replacements (a $20 value), with additional replacements costing $5 each. There is no limit to how many replacement a student can get per year. Tempered glass is not considered an occurrence on the student's account.
- See your building tech for guidance on getting a replacement or if you have a fee.
- Bring your iPad to Tech Services (4420 Livernois - Troy, MI 48098) for a replacement. If you have a fee, it can be paid at the time of replacement.
- If you are not sure if you have a fee or if you have insurance - call Tech Services (248-823-5092).
iPad Damage/Occurrence Fees (WITH INSURANCE)
- First Occurrence (with Insurance) - NO CHARGE
- Second Occurrence (with Insurance) - $75
- Third Occurrence (with Insurance) - $150
- Broken Tempered Glass (with Insurance) - Up to 2 (additional replacements $5)
- iPad Damage Due to Case Removal - NOT COVERED
- All occurrences reset annually
iPad Damage/Occurrence Fees (WITHOUT INSURANCE)
- First Occurrence (without Insurance) - $100
- Second Occurrence (without Insurance) - $150
- Third Occurrence (without Insurance) - $300
- Broken Tempered Glass (without Insurance) - $10 (all instances)
- iPad Damage Due to Case Removal - NOT COVERED/CONTACT PRINCIPAL
- All occurrences reset annually
The iPad Case won't charge or is damaged - How do I get it repaired?
CASE DAMAGE:
If there is intentional or accidental damage to the case, you will be responsible for the replacement of the case per the district Damage Fee Chart before receiving a replacement case. If you are unable to pay the fee, please contact your building principal or the technology director for payment or other options. If the case is no longer usable or in suitable condition to provide to another student, it will be assessed as damaged. This does not include normal wear and tear.
- See your building tech for guidance on submitting your fee and getting a replacement, or
- Pay your fee and get a replacement at Tech Services (4420 Livernois - Troy, MI 48098)
CASE TECHNICAL ISSUES:
If your case will not charge or if there are technical issues with the keyboard, there is no fee for replacement with or without insurance coverage.
- See your building tech to get a replacement, or
- Get a replacement at Tech Services (4420 Livernois - Troy, MI 48098)
LOST CASE OR CASE PARTS:
Per the Student iPad Responsibility Form, the iPad should never be taken out of it's protective case, unless under guidance of the Tech Services Department. In some instances this can be considered Intentional Damage and a fee will be assessed accordingly. iPad Cases are not covered under insurance; you will be assessed a fee, according to the district Damage Fee Chart before receiving a replacement case. If you are unable to pay the fee, please contact your building principal or the technology director for payment or other options.
- See your building tech for guidance on submitting your fee and getting a replacement, or
- Pay your fee and get a replacement at Tech Services (4420 Livernois - Troy, MI 48098)
Accessory & Case Damage (WITH or WITHOUT INSURANCE)
- Damaged/Lost Cables - Student is responsible for replacement - NOT COVERED BY INSURANCE
- Damaged/Lost Power Adapter - Student is responsible for replacement - NOT COVERED BY INSURANCE
- Damaged/Lost iPad Case (without keyboard) - Student is responsible for replacement cost = $30 - NOT COVERED BY INSURANCE
- Damaged/Lost iPad Case (with keyboard) - Student is responsible for replacement cost = $100 - NOT COVERED BY INSURANCE
- Damaged/Lost iPad Keyboard - Student is responsible for replacement cost = $50 - NOT COVERED BY INSURANCE
I lost my iPad or it was stolen - What do I do?
STOLEN IPAD:
- If you know for sure that it was stolen, then contact the police and file a report, then call Tech Services (248-823-5092) to see if it can be located. We will also locke the device from being used.
- Provide a copy of the police report to Tech Services and pay the Stolen/Lost iPad fee set by the district. If you are unable to pay the fee, please contact your building principal or the technology director for payment or other options.
LOST IPAD:
- Look in the last locations that you remember having the iPad.
- Contact Tech Services (248-823-5092) to run a location on the iPad. If it is still connected to wifi, we can play a location tone to help find it.
- If you are unable to locate the iPad, you will need to pay the lost iPad fee set by the district before receiving replacement iPad. If you are unable to pay the fee, please contact your building principal or the technology director for payment or other options.
Lost/Stolen iPad Fees (WITH INSURANCE)
- Lost or Stolen iPad (with Insurance) - $100
- Stolen devices require a copy of a police report to be submitted to the building principal/secretary or Tech Services
- All occurrences reset annually
Lost/Stolen iPad Fees (WITHOUT INSURANCE)
- Lost or Stolen iPad (without Insurance) - $300
- Stolen devices require a copy of a police report to be submitted to the building principal/secretary or Tech Services
- All occurrences reset annually
My Charging Cable doesn't work - Do I get a new one?
We're moving - Where do I turn in my device and accessories?
MOVING FROM TROY SCHOOL DISTRICT:
If you are moving from the Troy School District, you MUST return the iPad, case and accessories to:
- Your building tech
- Tech Services (4420 Livernois - Troy, MI 48098)
If there is damage to the device, you will be assessed a fee and it must be paid upon it's return. If you do not return the device(s) before leaving the district, we will try to contact you to get them back or assess a fee.
I'm graduating, where do I turn in my iPad?
The Troy School District will collect your iPad during one of the days of textbook turn-ins at your high school. If damage has been assessed, a fee will be placed in PowerSchool and must be paid prior to graduation. The district may impose a restriction on students from walking in the graduation ceremony if they have not paid their outstanding iPad fees.
If you miss the turn-in, bring your iPad and charging accessories to Tech Services (4420 Livernois - Troy, MI 48098)
iPad Filtering & Screen Time
All Troy School District students and teachers are provided a district-owned device.
- Filtering – Monitoring – Classroom Management
- District owned devices can be filtered to comply with CIPA (Children’s Internet Protection Act).
- Monitoring for social and emotional wellbeing.
- Classroom Management such as a teacher being able to lock students to a specific website or application while teaching to reduce distractions.
- The filtering and restrictions on student iPads do not replace the need for parental supervision. All usage violations are subject to the terms of the School Code of Conduct and the Troy School District Acceptable Use Policy.
- Removing Barriers
- Removing technology as a barrier to teaching and learning.
- Providing access to state testing – WIDA and MStep
- 1:1 Distribution – K-12
- All students in grades Kindergarten – 12th grade will receive an iPad
- Students in grades K, 3rd-12th grade receive an iPad with a keyboard case
- All students receive a charging brick and cable. These are consumables and it is up to the parent/guardian to replace non-working accessories.
- The district does not supply headphones, mice, or iPad pens. These may be purchased by the parent/guardian or student.
- Annual iPad insurance is available at the start of each school year for a limited time. New students can purchase insurance when they enroll.
- Preschool students are not assigned iPads.
Home iPad Filtering/Parental Controls
TECH SERVICES INFORMATION
Newly enrolled students can pick up their student's iPad at Tech Services, if the student has not already been provided one at the school. iPad Insurance can also be paid at this location, as well. Credit card payments are only accepted through PowerSchool/SchoolPay. Cash and check can be accepted at Tech Services. If you are new and the initial insurance window has closed, you can request a charge be applied in PowerSchool to pay iPad Insurance by credit card.
TECH SERVICES BUILDING
4420 Livernois - Troy, MI 48098 (M-F, 8am-4pm)
(248) 823-5092
System Status Alerts
TSD System Status Notes
None to report - all systems are stable. If you need additional tech support - please email us at helpdesk@troy.k12.mi.us
Schoology Alert Status - LINK
SCHOOLOGY is actively monitoring an unprecedented, rapid increase in concurrent users on their server. They have taken a number of steps to improve stability and have proactively added significant additional capacity. During this time, a very small percentage of users may occasionally experience intermittent page loading errors. Refreshing the page should resolve most issue.
Subscribe to Schoology Alerts at https://status.schoology.com/
If you need additional tech support - please email us at helpdesk@troy.k12.mi.us
