PowerSchool Support

In this section:

The Troy School District uses PowerSchool, a Student Information System (SIS). Our SIS allows staff, students and parents access to student scheduling, attendance, emergency/medical and health management, registration, and more. E-mail questions and comments to PowerSchool Answer Center at pssupport@troy.k12.mi.us

Note: Please do not send e-mail to any address ending in @powerschool.com for assistance, as PowerSchool LLC will be unable to provide technical support.

UPDATE: HAVING TROUBLE LOGGING INTO YOUR POWERSCHOOL ACCOUNT? TRY CLEARING YOUR BROWSER CACHE

If you have not logged onto PowerSchool recently you may need to clear your browser's cache if you are having difficulty logging on.

Click here for instructions on how to clear cache from your browser.
The PowerSchool Parent Portal can be reached at ps.troy.k12.mi.us
For all other log-on assistance, please e-mail pssupport@troy.k12.mi.us.
TSD cannot accept telephone calls due to the volume of requests.

Parent FAQs

HOW TO I GET THE ACCESS CODE?

Kindergarten families and students registering over the summer will receive an email containing instructions to setup your account in August.

If your student is new to Troy School District during the school year, you will receive an email with setup instructions as part of the registration process.

If you cannot find your access code, please contact your building office or email pssupport@troy.k12.mi.us

Do I have to have different accounts for each child?

No.

All students can be linked to the same account. If you have more than one child, we provide you a code per child. At initial setup, please enter the access ID and password for each of your students. If you have a student new to the district, they can be added to your existing account under Account Preferences.

If you need additional assistance, each school building has a PowerSchool Tech Chair who can assist you with questions and concerns. You can also email pssupport@troy.k12.mi.us with additional questions.

I forgot my parent account password

How do I access my PowerSchool account and login?

HOW DO I ACCESS MY CHILD'S REPORT CARD?

CAN I DOWNLOAD MY CHILD'S REPORT CARD?

Why do I need a Parent PowerSchool account?

Report cards are posted to the PowerSchool Parent Portal at the end of every marking period.

The district provides parents an access ID and password to create a PowerSchool account to follow their child(ren)'s report cards and attendance throughout the school year.

Parents can view the following with their account:

Grades and Attendance (Secondary only)
Grade History (not in use)
Report Cards
Attendance History
Teacher Comments
Notification Management
Course Requests (Secondary only)
My Schedule
School Contact Information
Parent Account Preferences

Parents can also set notifications by text and/or e-mail for up-to-date attendance. Up-to-date grades can be accessed via Schoology.

Elementary buildings do not follow traditional grading convention. Therefore, those pages are not accessible.